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2nd line IT Support

Steyning, Sussex
£22,000 to £29,000
Job Type
21 Jul 2022

We have an excellent opportunity for someone to work within our Clients' fast paced, friendly IT Solutions Company. The successful candidate will provide technical support services to SMEs throughout the UK and Internationally on I.T and telecoms products and services.

This position will involve managing phone calls, live chat and working within their ticketing system for their large client base.

The core solutions include, but are not limited to Windows Server platforms 2008+, Hyper-V, general networking and desktop support.

Requirement includes a high attention to detail, good organisation and ability to work as part of a team.

The successful applicant will work with the existing team to ensure that SLA s are met, you will be able to prioritise tickets, and escalate to more senior engineers when required.

Technologies you must have experience with:

Microsoft Operating Systems (desktop and server 2008 - 2016)

Office 365


Active Directory, Group Policy, DNS, DHCP etc.

Networking - LAN, Security, Switching

Anti-Virus platforms - Sophos

Backup solutions (Various)

Replication and DR Systems

Your responsibilities will require skills in the following areas:

Excellent phone manner

Attention to detail

Working under pressure

Excellent time keeping

Customer satisfaction

Team work is a must

This is a great opportunity for someone looking to progress their career further in the I.T and telecoms industry.

The Role:

You will provide technical support from our primary base in Steyning between the hours of 9am and 5:30pm.

An excellent telephone manner is essential, site work will be part of the position - you must be smart and presentable

The successful applicant will be someone who has good experience in solving I.T related problems with at least 2 years in a similar position

Microsoft qualifications are beneficial although not a necessity. Training/Support will be provided; however, in order to be successful in this role, self-learning is essential.

37.5 hours per week

23 days holiday plus bank holidays

You must have a full UK driving license (clean) and your own vehicle

Why you will love working for us:

  • Small friendly team (everyone here is pretty awesome!)
  • Real progression opportunities
  • Onsite parking
  • Free fruit in the office
  • Free tea and coffee
  • Team Lunches on the Company
  • Pizza Friday s
  • Flexible Working within full time hours.
  • Casual dress code with branded polo shirts.
  • 23 days holiday plus bank holidays

If this is the perfect opportunity for you, please apply today!

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  • Job Reference: 663156656-2
  • Date Posted: 21 July 2022
  • Recruiter: Solve Recruitment Limited
    Solve Recruitment Limited
  • Location: Steyning, Sussex
  • Salary: £22,000 to £29,000
  • Sector: I.T. & Communications
  • Job Type: Permanent