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2nd Line Support - Support Engineer

Remote Working
Remote Working
£30,000 to £35,000
Job Type
21 Jul 2022


We have a very clear vision, to be the "Go To" company for Business IT Related Technology. We want our clients to want to work with us and our competitors to want to be us. A big vision but most definitely achievable.

Our clients are our focus and we aim to foster solid relationships by providing exceptional customer service, using our four core values:

  • Quality Service & Performance

  • Efficient & Proactive Relationships

  • Teamwork

  • Transparency & Trust

We make sure that we are at the forefront of all emerging technologies to enable us to provide our clients with the most effective solutions for their business. We are partners of the Ingram Micro Trust X Alliance, the premier global community for top performing solutions providers. This allows us to have access to the latest in emerging technologies worldwide. We support over 3500 desktop computers and their users. We are the "Go To" IT consultancy for Cloud Solutions, unrivalled Technical Support & Emerging Technologies.

We truly value our employees and embrace the ethos that we are all responsible for the success of the business and that all members of staff make valuable contributions.

We are very much a family business at heart. Founded in 1983, we are a well- established, growing business that puts an emphasis on employee value and development. We are based in purpose-built offices in Brent Cross and currently have 20 employees. We are looking for an experienced and driven 2nd Line Support Analyst to join the team.


3 years as an IT Support Engineer or similar role using Microsoft Technologies

Hands on experience with Windows/Mac OS environments

Microsoft Office 365 including Teams & Exchange Online

Mail Security

Microsoft SharePoint

Microsoft & Windows Infrastructure

Windows Server (Active Directory, DHCP, Domain Services, Group Policy, DNS)

Routing, switching & firewall rules

Microsoft Azure Platform


Non-technical skills

  • Proven track record of collaborative solutions delivery
  • Commercial awareness for all "aaS" models
  • Services led project management
  • Experience in ISO 27001 standards and Cyber Essentials Plus standards
  • Documents and project writing abilities
  • A structured and careful approach to managing changes to client systems


? Full-Time

? Office & home based (to be discussed further at interview)

? Must be willing to travel to clients

? 8-hour shift to be worked within core hours of 8:30 and 18:00

? Shift assignment would be discussed further at interview

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  • Job Reference: 663294187-2
  • Date Posted: 21 July 2022
  • Recruiter: Inspiring Interns & Graduates
    Inspiring Interns & Graduates
  • Location: London
  • Remote Working: Some remote working possible
  • Salary: £30,000 to £35,000
  • Sector: I.T. & Communications
  • Job Type: Permanent