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Admin assistant to registrar

£16.00 to £19.00 Per Hour
Job Type
21 Jul 2022
An exciting opportunity has arisen within the registration services of an Inner/ West London Local Authority which is currently recruiting for an administration assistant to support its team of registration officers. This is an urgent role; please apply ASAP.Role Purpose
  • To undertake and assist with all statutory registration and discretionary service technical duties as required. To ensure that the Registration Acts and Regulations and legal obligations of a registrar are applied in a fair and equitable manner. To provide an administrative support service to the unit and to give advice and assistance to customers accurately and uniformly at all times in accordance with relevant legislation. To provide the front-line service point for the registration service both face to face, by email and via the telephone and ensure customers are dealt with efficiently, effectively and with due consideration. To ensure that customers have an exceptional customer experience every time they contact and access the service.Role Duties
    • To provide a technical and administrative support function to the Register Office and carry out and assist with the legal registration functions of Registrar of Marriages and Civil Partnerships. Duties will include establishing whether parties are legally free to enter into a marriage or civil partnership, to make decisions on whether a marriage or civil partnership should proceed in cases of doubt and liaising with the Home Office enforcement team when a sham marriage is detected
    • To undertake citizenship procedures necessary to ensure that applicants for British nationality are enabled to go through a Citizenship Ceremony within three months of receiving a notification of successful application. To liaise with the Home Office when cases of fraud are suspected and to advise customers on the documentation necessary when attending a citizenship ceremony
    • To carry out the legal and discretionary functions of a Registrar of Births and Deaths in any location specified by the Registration Authority. Duties to include registration of births, deaths and still-births, making decisions on whether deaths need to be reported to the Coroner and funerals delayed, advising customers about removing bodies out of England and advising on re-registration of events
    • To carry out the legal functions of a Deputy Superintendent Registrar in any location specified by the Registration Authority. Duties to include taking legal notice of intended marriages and civil partnership, giving advice on recognition of foreign divorce documents and advising on acceptable documentation to prove identity and nationality. Conducting and assisting with marriage ceremonies, civil partnership and citizenship ceremonies in the Town Hall ensuring that these events are memorable and life defining moments for customers
    • To be able to cope with distressing and emotional situations where customers can be angry and aggressive
    • To take ownership of Data Controller responsibilities for information gathered when acting as Registrar
    • To have personal liability in law for all acts and omissions when acting in the capacity of Registrar or Superintendent Registrar
    • To be able to provide advice and assistance on complex issues to customers requesting corrections and amendments to legal records of birth, death, marriage, and civil partnership in current and archived records in accordance with instructions issued by the Registrar General and/or the Handbook for Registration Officers
    • To be accountable for the collection, reconciliation, safekeeping, and banking of all income
    • To manage reception, telephones, email correspondence and face to face contact with customers of the service whenever directed by the Registration Team Managers and to allocate work to colleagues where required.
    • To liaise directly with external agencies such as General Register Office, Her Majesty s Coroner s Service, Home Office Visas and Immigration/Enforcement and National Health Service
    • To carry out duties with due regard to the Council s Customer Care, Equal Opportunities, Information Governance, Data Protection and Health and Safety policies and procedures
    • Taking Advanced Notices of intention to marry or form a civil partnership including those intending to get married in other countries and from couples who are subject to immigration control
    • To be responsible for performing weddings in Approved Premises and other high-profile venues acting as ambassador for The London Borough of Hammersmith and Fulham Council
    • To deal with complex enquiries from customers relating to birth, death or still birth registration or corrections to the legal records
    • To liaise with the Home Office Immigration Enforcement officers on occasions when they attend to disrupt wedding ceremonies
    • To represent the Council at court proceedings in cases of fraud or sham weddings
    • To lead on familiarising new officers with less experience in Registration and Nationality duties
    • To be able to contribute to the compilation of performance statistics and financial information relating to the service
    • To undertake the Nominated Officer duties. To have a high level of responsibility in accurately performing quality checks on registrations and to ensure that all supporting documentation is despatched to the General Register Office in a timely fashion
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  • Job Reference: 663286958-2
  • Date Posted: 21 July 2022
  • Recruiter: Pertemps London
    Pertemps London
  • Location: London
  • Salary: £16.00 to £19.00 Per Hour
  • Sector: Administration
  • Job Type: Permanent