Apply for this job now

Asset Services - Corporate Actions Subject Matter Expert, SVP (Tampa/NJ)

New York
Job Type
20 Sep 2022

Asset Servicing Operations & Technology department is responsible for day-to-day operational servicing of Citi Institutional Clients Group's (ICG) Corporate Actions processing, as well as supporting and maintaining the Technology behind it.

The Asset Servicing Technology team is responsible for defining and executing changes for the Asset Servicing Operations and Technology Organization. The team's remit includes:

  • Implementation of infrastructure and functional changes within the Asset services technology platform to support automation, process changes and control improvements.
  • Engaging with the operations stakeholders to define and monitor the benefits of these changes, both qualitative and quantitative.
  • Building the technology platform to support all products covered by Asset Servicing globally and project interactions with all internal and external stakeholders.

Asset services Technology groups develop and implement a wide range of applications that support the Operations, Change, Design and Implementation groups in providing innovative products and solutions. We have re-imagined how to provide technology and service in our domain through the alignment of our team vision, culture, and aggressive retirement plan for Legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore and be adventurous whilst taking measured risk, adopting safe practices to protect the firm. Data lineage and optimization is core to how we develop our eco system. We are growing our capabilities using artificial intelligence, natural language processing and machine learning.


This role is within ICG Markets Asset Services Technology. Asset Servicing is represented Globally across the NAM, EMEA and APAC regions. The Asset Servicing department is an integral part of the ICG O&T division and has responsibility for processing Corporate Actions events for Firms and client's positions. It is one of the highest risk areas within operations. The unit provides client-orientated support to both the front and middle offices and utilizes all processes of the other areas of operations. The department supports, Prime Brokerage, Firm trading desks, Stock Lending, Repo, and SWAPS for both Equity and Fixed Income.

The Asset Services Subject Matter Expert role is a senior individual contributor role to provide expert guidance around Corporate Action events processing, agnostic to a particular platform/legal entity/region. The role will require interaction with various operations groups including Asset Services operations, Middle Office groups, Settlements, Margin etc. to define corresponding solutions, and work with Technology to implement these solutions, whilst enhancing risk and control frameworks, aligning to company strategy and vision.

The role will report directly into the program manager of Asset services technology, and will be responsible for directing change, design and implementation of Asset services products and solutions. This role will also be engaged in thorough testing of these implementations, identifying any deviations from the provided specifications, gaps in end-to-end processing, or any potential risks in operational model which could lead to manual touch points or processing failures. Deep knowledge of Corporate Actions processing is expected.


  • Support and be a key lead in strategic automation for all platforms. Identify areas for Manual Touch point reduction and demonstrate working towards simplification strategy.
  • Key contact for any new business initiatives that impact Asset Servicing Ops.
  • Work closely with internal groups and business analysts to come up with solutions for building Asset services platform new functionality and upgrades.
  • Develop individual project artefacts as necessary, including Business Requirements Documentation (BRD's), Functional Requirements Documentation (FRD's), test planning and scenario documents for user acceptance testing (UAT), project plans as required for all key technical deliveries.
  • Develop Business and Functional requirements using the Agile Methodology using JIRA tool to document User Stories, Bugs and Improvements. Includes conducting refinement meetings with Scrum teams and Sprint Planning.
  • Provide direction and solutions on risks and controls in various functions, working closely with operations in current day to day processes and operating model.
  • Day-day management of individual project responsibilities including milestone setting, task and actions management, co-ordination and execution of plan within required timescales and to stakeholder quality expectations.
  • Management of multiple projects and sub-tasks simultaneously.
  • Identify key project risks, whether stated or not, and manage to resolution or escalate accordingly.
  • Assist in the organization and delivery of presentations for a variety of purposes.
  • Monitor and review business trends via Error, KPI's and metric analysis and implement corrective action plans to maintain the culture of preventative action, and build preventive measures in the system.
  • Ability to pro-actively escalate internally within Operations, Control, ORM and Business and come to consensus on remediation build in the system.


Previous Experience (preferable):

  • BS/BA degree or equivalent work experience preferred.
  • Significant experience in Tier 1 global financial institutions.
  • At least 6-8 years of experience and SME knowledge in Asset Servicing, with experience in Corporate Action Processing. Understanding of Stock Record; long/shorts, and various position types including stock lending positions. Requires a comprehensive understanding of corporate actions functions, processing of these events, and how various issues and controls that need to be implemented for successful processing.
  • Energetic, flexible, collaborative, and proactive; a leader who can positively and productively add product impact to both strategic and tactical technology.
  • Strong, influential communicator who is articulate and concise.
  • Ability to deals with complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting needs.
  • Requires good analytical skills in order to filter, prioritize and validate potentially complex material from multiple sources.
  • Creates long-term value by identifying and fixing root causes of issues
  • Ability to Lead by example in support of organizational initiatives by exhibiting in-depth knowledge of asset services functions and issues and proactively seeking opportunities to work across silos.
  • Strong risk management and control mind-set; understanding of the critical risks and necessary controls related to corporate action processing.
  • Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources.
  • Self-reliant, good problem solver, results oriented. Can give direction to developers on the right way of processing a corporate action, which is an industry standard.
  • Ability to establish and build trust with professionals throughout the business with a clear client orientation.
  • Strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.
  • Ability to conceptualize aspects of the organization's model and its future development.
  • Real-world experience across the project lifecycle, including analysis, design, development, testing and implementation ? either waterfall or agile.
  • Collecting, defining and documenting business and technology requirements is a plus.
  • Credible experience of successfully implemented projects in the financial services industry, preferably within Citi or equivalent organization is a plus.
  • Managing, organizing and prioritizing multiple tasks and responsibilities.
  • Preparing and executing test scripts.


Job Family Group:



Job Family:

Business Analysis/Client Services


Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi?) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Apply for this job now


  • Job Reference: 717173503-2
  • Date Posted: 20 September 2022
  • Recruiter: Citi
  • Location: New York
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent