Lorien Global have partnered up with a Global IT service provider.
We are actively recruiting for a AV / VIP Technician to join our client's team on an initial 6-month contract.
Opportunity to work with a Global customer account, at their main Head Office, Globe House, in London.The role itself encompasses as a 2nd Line Support Technician and Managed work place Technician, managing fault calls, service requests and planned changes, Smart-Hands support and staffing the 'TechDeck' - an in house equivalent to Connect IT. (PC/Laptop builds, OS configuration, AD administration, some hardware repair) Windows 10 and Office 365 familiarity will be desirable. This position will require an engineer capable of building key relationships with end users, including VIP/Executives/Senior Management and their support staff.Call management will progress from the New Service now platform.Some project work may be required and some flexibility to attend local sites in London area if required.
Key Performance Indicators
Skills MandatoryStrong organisational and admin skills.Attention to detailDeskside capabilitiesStock controlOffice 365
Skills PreferredWindows 10 experienceApple Mac IOSAV knowledge and experienceStock controlDocumentation creation
If you are interested in role please apply for immediate considerations.
Carbon60, Lorien, SRG - the Impellam Group STEM Portfolio is acting as an Employment Business in relation to this vacancy.