Our client is a charitable organisation in the United Kingdom which supports people with complex needs into sustainable work. Due to an increase in contracts they are looking to add to their team and are currently recruiting a Case Manager
You will provide high quality support and guidance to enable customers to overcome barriers to enable them to reintegrate back into society and stop reoffending.
Manage a caseload of customers with complex needs requiring intensive person-centred support.
Provide advice guidance and support to overcome barriers to social inclusion and signpost to internal and external support:
Mentoring with Volunteers or more specific support from external agencies e.g. housing, substance use or mental health.
Development of customer action plan post referral, updating and developing whilst addressing barriers
Carry out triage, risk assessments, risk management plans and comprehensive assessments, and to contribute to the development of individual community recovery plans with those who express a wish to access community treatment/support services
Utilise motivational interviewing, cognitive behavioural techniques and brief interventions in both one-to-one and group settings to promote engagement in appropriate services, encourage self-esteem, wellbeing, self-responsibility and enhanced motivation.
This job description is intended to provide a broad outline of the main duties and responsibilities only.
The post holder will need to be flexible in developing the role in conjunction with the line manager. The post holder may be asked to carry out any other delegated duty or task that is in line with their post.
SKILLS AND CORE COMPETENCIES
Technical competency (qualifications and training) IAG Level 3
(D) Experience Understanding of the barriers faced by offenders/ ex-offenders with multiple and/or complex needs in relation to reintegration back into society
(E) Ability to work with and manage challenging behaviour
(E) Ability to maintain professional boundaries and work effectively with partnership agencies
(E) Demonstrable experience of successfully working to targets
(E) Good verbal, presentation and written skills and ability to communicate concisely and effectively.
(E) Good IT skills, including familiarity with Microsoft Office software and previous experience of working with databases.
(E) Ability to critically reflect and evaluate interventions and service delivery, identifying areas for development
(E) Skills and Attributes Do you have experience of helping turn around the lives of people through training and/or employment? Do you thrive in an environment that encourages you to find new ways to help people? Do you have a strong track record of achieving targets? Do you motivate people, work well in a team and stay focused under pressure?
Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds