Collections Agent required for an outstanding financial lender based in Cheadle
Fantastic Opportunity to develop experience within the property finance market working in the Collections Team as a Customer Account Executive.
Salary: £26,000 per annum + £2k fuel allowance, plus performance bonus & lots of company benefits.
Working Hours: Full-time (09:00am-17:30pm)
Office Based (Cheadle, SK8 3GW)
Great basic of £26,000 + Fuel allowance of £2k
Free on-site parking available + lots of employee benefits.
D&R Partners are pleased present an opportunity to one of the biggest specialist lenders who provide financial services to a wide variety of customers, such as homebuyers, investors, property professionals. Landlords and small businesses.
They are a thriving business who pride themselves on their work and employee's working environment and benefits. They are highly established as a leading specialist lender and are always experiencing continuous, exciting growth.
Present a professional image of the company to deliver positive customer experience
Be clear and transparent in all communication with customers to ensure they understand the current situation to demonstrate TCF principles
Responsible for working in adherence to all policies and procedures to deliver compliant customer outcomes
Constantly strive to improve the customer experience by challenging existing processes and practices
Recommending change where appropriate.
Ensure the most appropriate support is provided
Accurately record any complaints received from customers and achieve first time resolution
Responsible for identifying and reporting any incidents of breaches of operational processes and policies
Prepare documents on all approved recovery action cases for our third-party panel to produce an accurate court file that will reduce potential errors
Accurately complete and instruct receivership appointments on appropriate cases
Monitor and manage the pending litigation and receivership cases ensuring key dates are recorded
Develop an effective working relationship with third party panel members to ensure an efficient service is provided
Strong communication skills
Stakeholder management experience
Collection s experience
Excellent attention to detail
Strong literacy and numeracy skills
Good multi-tasking skills
Flexible approach & ability to adapt to change
They offer a range of company benefits, including shared reward scheme, discretionary bonus, 24 days holiday plus your Birthday, entitlement increases over time, holiday purchase scheme, matched pension contribution, life assurance, critical illness cover, health cash plan, private medical insurance, access to company's holiday homes, regular team/individual incentives, travel season ticket loans, Ride to Work scheme, free gym access, free parking on-site, local bar/restaurant discounts and finally brilliant career development opportunities!
please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
If you are interested to know more or have your CV sent please apply now or contact &R Partners Recruitment