Apply for this job now

Commemorations Support Coordinator

Maidenhead, Berkshire
Remote Working
Remote Working
£23,600 to £24,100
Job Type
21 Jul 2022


Location: Office based in Maidenhead with hybrid working arrangements, a minimum of 2 days per week in the office. You should be within a reasonable commute of Maidenhead, which has direct train links and is located a 10-minute walk from the station. Maidenhead is a direct line stop from Paddington, London, with journeys taking approximately 35-45 minutes.

Contract Type: Permanent

Salary: Circa £23,600 per annum, depending upon experience

Hours: Full Time

Do you have an interest in Military History and excellent organisation skills? If so, read on and apply to join our talented team

About this Role and You

As one of two Commemorations Support Coordinators, you will support the team to deliver our outputs through excellent customer service. The includes answering enquiries, updating the Casualty Database, and searching, saving and retrieving information from our digital archival records. You will action casework adjudications and process completed case files. A major part of the role is ordering headstones, including those for reburial and rededication ceremonies. You will work with colleagues across the CWGC, and track progress from ordering, to engraving and through to installation. You will provide statistics, and casualty reports as required and support colleagues with basic historical research and casework. You will develop a sound understanding of Commemorations policy and provide internal and external advice on its practical implementation.

The work of the Commemorations Team is central to the purpose of the Commission, ensuring all Commonwealth war casualties are commemorated correctly with dignity and honour. We provide policy and casework subject matter expertise on who the Commission commemorates, where they are commemorated and how. Our anthropologists and researchers work together to deliver a full professional service for the recovery of remains, supporting our Member Governments. Working with internal stakeholders and external partners, we co-ordinate the annual programme of reburial and rededication ceremonies. Commemorations maintain the accuracy and integrity of our casualty data, allowing headstones to be engraved and ensuring the public can find the details of those we remember.

To be successful in this position you will have experience in a customer-focused team and be able to work with a range of internal stakeholders. You will enjoy working in a team with the ability to undertake basic historical research and to manage multiple tasks. You will have experience in using databases and undertaking basic research casework and archival filing. The role requires a flexible approach with attention to detail, adherence to defined processes and good written and verbal communications, with the ability to provide reports and statistics as required

You will be able to demonstrate:

You are educated to A-Level or equivalent, with advanced computer literacy including databases, MS Word, Excel and Teams. A knowledge of 20th Century history and military organisations will be useful, as will experience in casework and basic historical research. We require good attention to detail, excellent organisational skills and the ability to manage your time effectively.

In addition, we are looking for applicants who share our Values of Respect, Excellence, Teamwork, Communication, Professionalism and Commitment.

What We Offer:

  • Hybrid working plus flexible working arrangements. You will be required to attend the office two days a week, with Tuesdays at the office mandatory. The second day can be arranged with your Line Manager. Every Friday we work from home.
  • A generous holiday allocation of 25 days plus paid public holidays and office closure between Christmas and New Year
  • Paid public holidays and paid office closure between Christmas and New Year
  • Generous Pension Scheme, with CWGC contributing up to 15%
  • Up to six times salary Life Assurance cover

How to Apply

Simply apply by sending us your CV, completed application form and cover letter Visit our careers web page for more details about the role and for a downloadable copy of the application form.

We value the differences that a diverse workforce brings and are committed to creating a respectful work environment where everyone is treated with dignity and respect and where any unlawful and/or unfair discrimination is eliminated. We will not unlawfully discriminate directly or indirectly in recruitment or employment on grounds of sex, gender reassignment, pregnancy, race, colour, nationality, ethnic or national origins, age, sexual orientation or marital status, religion or belief.

Apply for this job now


  • Job Reference: 663280022-2
  • Date Posted: 21 July 2022
  • Recruiter: Commonwealth War Graves Commission
  • Location: Maidenhead, Berkshire
  • Remote Working: Some remote working possible
  • Salary: £23,600 to £24,100
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent