Permanent - Full Time
We are looking to recruit a Complaints Officer to join our team in at our Goldney Road Hub in London, W9.
About the Role
Joining our team, you ll deliver a first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manager, whilst delivering an excellent level of client liaison to ensure high levels of customer and client satisfaction.
Logging complaints, swiftly resolving and advising outcomes, you ll deliver agreed targets within the service area, with the support from our Customer Performance Manager and will be required to attend meetings, or provide service outside the usual working hours as agreed and if required, liaising with other departments also.
Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you ll have previous experience within the repairs and maintenance sector, or a trade-based background, with good problem-solving skills.
23 days holiday plus bank holidays, company uniform, pension plan, accident cover, life assurance, company van (work use only) training and development, funded professional subscription, share save, Work Perks discount and offer scheme, extensive wellbeing benefits and resources including online advice, guides, counselling support, 24hr digital GP, cycle to work, paid voluntary work, enhanced family polices and we will accommodate requests for flexible working where possible.
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 800 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
MSPS are proud to support the resettlement of armed forces personnel
Please refer to full job description upon completing your application