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Contracts Co-Ordinator

Sheffield, Yorkshire
Job Type
21 Jul 2022
Liaise with customers to establish contract requirements

Establish with the Contracts Manager customer requirements at inception of the contract
Make contact with sites/customers to establish key relationships
Engage with the sites/customers/Contracts Manager to obtain forecasts
Visit customer sites where necessary to understand requirements
Respond to customer queries via phone and email
Capture and record customer requirements in appropriate documentation for internal communicationCoordinate with Production to deliver contract requirements

Obtain customer schedules
Ensure that schedules are supplied into automatic scheduling repository efficiently
Oversee the customer delivery schedule through scheduling system
Liaise with production over scheduling to ensure commitments to customers are metResolve problems and customer complaints

Identify potential complaints from customers as the contract progresses
Take appropriate action to avoid a customer complaint
Respond to customer complaints that arise
Log customer complaints in CRM system
Respond to feedback received from the CRM system
Analyse and take action or escalate when common complaint trends are identifiedGenerate additional sales and leads

Identify opportunities for upselling and generating leads for additional products
Refer to specialists to progress leads for additional sales
Schedule additional product requirementsAdministration of contract

Maintain databases
Generate Credit Notes
Keep records up to dateMiscellaneous or ad hoc business requirements

Manage specific projects or undertake specific project activity as determined by the business or line manager
Travel to specific locations in order to undertake role requirements as required
Represent your function or business at meetings or events as required
Undertake any reasonable request in order to support the needs of the business

Technical Competencies






Success Factors


Salary: up to £23,000 per annum
Working Hours: Monday to Friday 39 hours
Holiday: 22 plus Bank Holiday
Pension: auto-enrolment at 4%, matched by the Company up to 5%.
Life cover at three times basic salary
Westfield Health cash plan
Annual C2W Scheme, Christmas Saving Scheme and Purchase Leave Scheme

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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  • Job Reference: 663458099-2
  • Date Posted: 21 July 2022
  • Recruiter: Adecco
  • Location: Sheffield, Yorkshire
  • Salary: £23,000
  • Sector: Administration
  • Job Type: Permanent