Position: Customer Care Advisor
Location: Houghton Regis
Job type: Full Time, Permanent, Fully Flex
Shift Pattern: 35 hours per week, working on a rota basis which will include evenings and weekends.
This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.
The impact you will have
You will be responsible for delivering world-class customer care. This will include dealing with inbound calls, acting as the voice of Arjo. You will engage with our internal and external customers meeting their needs whilst achieving personal and team targets. Do you like having a varied day? Would you like to work for a big company that feels like a family? Then this role could be for you.....
Deal with customer queries efficiently in a professional manner ensuring that excellent customer service is delivered on every call.
Take full ownership of your internal and external customers by effectively managing their expectations - delivering what s promised, keeping the customer informed and up to date throughout.
Actively seek feedback from customers through the use of Customer Satisfaction Surveys in line with KPIs.
Take ownership of your own development ensuring your Personal Development Log is kept up to date.
Achieve your LIP s in line with the objectives set.
Identify cross sell opportunities.
Take full ownership of customer complaints.
Implement outcomes of coaching, feedback and training in line with set objectives.
Ensure errors are kept to a minimum.
Arrange installations and cancellations of rental equipment
Ensure administration duties are completed accurately and within timescale.
Liaise/support Rental Service Technicians with all queries.
To take ownership of your own development ensuring our Personal development Log is kept up to date.
ESSENTIAL SKILLS / EXPERIENCE:
Excellent telephone manner (essential).
Experience in a customer service environment (essential).
You must be diplomatic, have excellent listening skills and good communication skills.
Good numerical skills.
Must be PC literate with good keyboarding skills and knowledge of MS Office namely Excel, Word and Outlook.
Attention to detail and a high degree of accuracy.
Excellent time management skills ensuring a high level of productivity.
Ability to work with minimum supervision.
Excellent written and spoken English
Effective team player
A positive can do attitude displaying behaviours in line with our company core values.
What we will offer in return
You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.
Why diversity matters to us
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.
Please note: The contact centre is open 24/7 and you will therefore be required to work evenings and weekends as part of the rota that you will be required to adhere to. The rota is issued a week before the end of the month giving the rota for the following month. Shift patterns are between 7am and 9pm .
Please be aware that by applying for this role you are giving Arjo permission to store your information