Interaction Recruitment are working with a Peterborough based IT Support company to recruit an experienced SC cleared Service Desk Analyst, based in their office.
Holding SC Clearance for this role is a requirement.Answering incoming calls or emails from clients, accurately logging incidents ensuring information is captured correctly and entered onto the systems.
Providing Support of Wintel / Retail and Hardware related incidents. Accurately log incidents and ensure all relevant data is captured whilst logging the incident. Regularly updating incidents logged on the Incident Management system and provide end-users with a technical solution within Service Level Agreements. Pro-actively keeping Customers informed on incident or request status and progress. Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork. Contributing to team meetings.
What you will have:-
Good knowledge of IT platforms, equipment and applications. Proven Customer service skills Up to 6 months' experience as an analyst within a similar environment Industry recognised qualifications in relevant area is desirable (i.e. MCP, CompTIA)
This is a 7.5 hours working day, working between the hours of 0 Mon - Sun working 5 days out of 7.This will lead to a permanent role for the right candidate
Starting pay is £14-£15 per hour
