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Customer Service Administrator

Chichester, Sussex
Job Type
21 Jul 2022

Direct Life are looking for dynamic, innovative and passionate people to join the team!

Who are Direct Life?

Direct Life are one of the UK s leading Life Insurance outsource and technology suppliers. Too many people in the UK lack the insurance that they need to protect themselves from devastating events. With over 30 years of experience we are passionate about ensuring people have the right protection in place. We put our customers at the heart of everything we do.

We provide systems and services to independent financial advisers, financial adviser firms and other well-known firms such as Confused.

About the role

We are looking for Customer Service Administrator, with experience in delivering excellent customer service, to join our team. You will be responsible for processing insurance applications, providing regular updates to the customer during the application process and pro-actively responding to queries from the both our customers and insurers.

Our office is based in the centre of Chichester. During your training you will be required to work from the office. Once training is complete and you are proficient in the role you will have the option of flexible working.

The working hours are 37.5 per week either working 8am to 4.30pm or 9am to 5.30pm Monday to Friday.

The starting salary is £21,000 per annum.

About you

The successful candidate must have the following skills and experience:

  • Delivery of service excellence
  • Ability to organise and prioritise own workload
  • Proficiency in the use of IT
  • Attention to detail
  • Excellent written and verbal communication, literacy and numeracy
  • Results orientated
  • Ability to work on own and within a team.

Benefits for working for Direct Life

  • You get the day off on your Birthday
  • Access to Choice Matters - employee portal offering a huge range of discounts and benefits
  • Annual bonus
  • Generous holiday entitlement (plus all the bank holidays)
  • Life Cover
  • Private Medical Insurance
  • Pension Scheme
  • Eye Voucher Scheme
  • Employee Assistance Programme

Due to the anticipated high volume of applications for this post we cannot, unfortunately, respond to them all. If you do not hear from us, therefore, please assume that your application had been unsuccessful on this occasion but be assured that we will keep your application on file should any similar roles be available in the future.

LSL Property Services are dedicated to protecting your data - our Recruitment Privacy Notice can be viewed at LSL Property Services/Careers.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs, if you require any adjustments to make the recruitment process easier please let us know

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  • Job Reference: 663154820-2
  • Date Posted: 21 July 2022
  • Recruiter: LSL Property Services Plc
    LSL Property Services Plc
  • Location: Chichester, Sussex
  • Salary: £21,000
  • Sector: Administration
  • Job Type: Permanent