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Customer Service Administrator

Solihull, West Midlands
£23,000 to £25,000
Job Type
21 Jul 2022

Are you customer focused in your approach? Is providing a high level of service at the heart of all you do? Like to build and develop great relationships with those internally and externally? If the answer is yes, please keep reading.

This is a fantastic opportunity to work as part of a small, friendly and supportive Sales and Customer Service team for a company that really do make a difference.

  • Answering customer calls and responding to emails
  • Reaching out to clients that have made an enquiry via the website
  • Maintaining the CRM to a high degree of accuracy
  • Process orders with high levels of attention to detail
  • Booking Surveys for Field reps
  • Building and maintaining strong relationships with customers and Team members
  • Attend and represent the company at exhibitions
  • Complaint Handling
  • Booking returns with courier
  • Export Admin
  • Assist customers via Web Chat.
  • Outbound calls to customers
  • Any other requirements that meet the needs of the business

About you?

  • Customer centric in your approach is essential
  • Experienced in a customer service role and processing sales orders
  • Self-motivated and enthusiastic to hit targets
  • Always looking for opportunities to continually improve personally and as a company
  • Educated to a minimum of GCSE (or equivalent) in English and Maths
  • Good communication skills in both Written and oral communications.
  • IT literate - Microsoft applications / CRM
  • Able to build and maintain strong relationships with customers and Team
  • Good organisation and planning skills
  • Ability to perform under pressure

The Role

  • £23,000 - £25,000 depending on experience
  • 25 days holiday + BH
  • Parking on-site
  • Permanent position
  • Monday - Friday 09:00AM - 17:30 PM

Don't miss out out on this opportunity, please apply today!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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  • Job Reference: 663281215-2
  • Date Posted: 21 July 2022
  • Recruiter: Randstad Business Solutions
    Randstad Business Solutions
  • Location: Solihull, West Midlands
  • Salary: £23,000 to £25,000
  • Sector: Administration
  • Job Type: Permanent