Customer Service Advisor - Emersons Green 37.5 hours per week £21000 - £23000+ Benefits 25 days holiday, in addition to Bank Holidays Flexible working options available Study Leave where applicable Adecco have a unique opportunity within the automotive industry. The business is looking for a Customer Service Advisor to join their warm and friendly team. They are based in a convenient and well connected location, easily accessible from the motorway and public transport.This is a great opportunity for somebody who is looking for career progression and a healthy work life balance as the company are renowned for supporting this. Full training will be provided for this role and following on from this an independent working model will be introduced with flexible working options available.Responsibilities: To manage high volume incoming telephone and email communication on behalf of Dealerships & Brokers, showing initiative in resolving queries with a focus on quality of service and resolution. Develop and maintain a comprehensive understanding of multiple business channels and business processes/systems ensuring customer requirements are responded to within specified service level. Development and maintain a comprehensive knowledge of finance products. Generate regular and accurate reporting when requested. Skills required: Previous experience within a telephone-based customer service role Excellent communication skills: written, verbal. Excellent time management, planning, organisational skills Self-motivated with the ability to prioritise client requests Highly competent in Microsoft including MS Excel
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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