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Customer Service Advisor

Location
Exeter, Devon
Salary
£10.00 Per Hour
Job Type
Permanent
Posted
13 Jul 2022
Do you have a passion for driving through optimum Customer Service. Then why not join our Motortrade team at Sitel s office in Exeter. Representing, a leading global mobility organisaiton.

What are you waiting for? Start your Sitel journey and click apply!

Learn, Lead & Grow at Sitel Group

Key details!

City Centre location right opposite the bus station and a short walk from Exeter Central; Station.

Family friendly hours 8am to 4.30pm or 9.30pm to 6pm Monday to Friday. (No late nights, No Weekends and No Bank Holidays).

Following 4 weeks training you can reduce your hours to work 9.30 to 2.30pm!

The Perks!

Family friendly hours No weekends or Bank Holidays or late Nights!

28 days paid holiday per year

Refer a friend incentive - Earn up to £500 per successful referral PLUS additional incentives monthly!!

A bright and recently refurbished office that is modern and has excellent staff facilities for ALL employees.

We aren t Customer Facing so it s an Individual Casual dress code

Monthly engagement events and competitions!

Genuine career opportunity to move through the business in the UK or abroad!

Perks at Work! Offering discounts with:

Samsung

EE Mobile

BT Broadband

HelloFresh

Virgin Media

Day to Day Responsibilities

Once you have completed our 4 week training experience, you will be handling a variety of Customer enquiries and requests which include managing customer s cases relating to any aspect of their vehicle ownership. This will involve:

Warranty enquiries

Service or after sales support

Liaising with Dealerships

Liaising with Insurance companies

Telephone, email work and potential to upskill to social media and live chat

About You

Ability to remain calm under pressure

Ability to negotiate workloads and a good time manager

Ability to work on own initiative and still remain part of the team

Talking is your thing, enjoy building rapport with people

Computer literate

Excellent written and spoken communication and problem-solving skills

Confident individual with customer service experience, preferably in an online retail environment

Data Notice

Sitel Group is an equal opportunity employer. We value our diversity and we re committed to making Sitel a truly inclusive place to work. We recognise and embrace that people work in different ways and we ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed
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Details

  • Job Reference: 657024063-2
  • Date Posted: 13 July 2022
  • Recruiter: Sitel UK Ltd
    Sitel UK Ltd
  • Location: Exeter, Devon
  • Salary: £10.00 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent