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Customer Service Advisor - Nights

Sutton Coldfield, West Midlands
Job Type
21 Jul 2022

Hours: 36 Hours Per week

Shifts: 4 on 4 off - 10pm - 8.30am

Start Date: 25th August

Overall Purpose:

As a Customer Service Advisor, you will be part of a friendly, professional and multi-skilled team providing a professional service. You will respond to high volume inbound calls with sensitivity and empathy.

Specific responsibilities as a Customer Service Advisor will include, but will not be limited to:

  • Resolving client queries and concerns by clarifying information, researching answers and alternative options, implementing solutions or escalating unresolved problems
  • Managing multiple tasks whilst supporting the delivery of the highest standards of client service
  • Providing the client with your personal attention in every aspect, offering follow-up contacts to ensure customer satisfaction
  • To be a success within this role you will need to have a passion for providing excellent customer service as well as the ability to work within a fast paced environment
  • Exceptional listening and telephone communication skills are essential as well as being able to build client relationships in a friendly yet approachable manner, finally you will need to have basic IT skills and an adaptable approach to meet client needs.

Key Responsibilities

  • You will demonstrate compassion, respect, openness and care in line with client Core Values at all times.
  • You will apply your training at every opportunity.
  • You will adapt your approach, behaviour and communication style to meet the clients specific needs - demonstrating understanding, patience and empathy where appropriate
  • You will maintain your knowledge of the client, Affinity & Business Partner products, services and the procedures that complement them by ensuring you are up to date with all training events/briefings.
  • You will resolve client concerns, queries &/or problems by clarifying issues; researching and exploring answers and alternative options; implementing solutions; escalating unresolved problems
  • You will ensure that the accuracy of your work is at the highest level.
  • You will be able to manage multiple tasks to achieve the best outcome and support delivery of the highest standards of client service.
  • You will represent the CSC professionally and courteously when communicating with client branches.
  • You will provide the client with your personal attention in every aspect, offering follow-up contacts to ensure customer satisfaction.

Person Specification:

  • Has a desire to provide a compassionate and professional service to clients with sensitive queries
  • Can demonstrate flexibility and the ability to adapt quickly to changing priorities
  • Is passionate about delivering exceptional service whilst achieving targets
  • Can demonstrate attention to detail
  • Enjoys working as part of a team
  • Can manage their own workload effectively
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  • Job Reference: 663288098-2
  • Date Posted: 21 July 2022
  • Recruiter: MERJE Ltd
    MERJE Ltd
  • Location: Sutton Coldfield, West Midlands
  • Salary: £23,459
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent