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Customer Service Advisor - Temp

Location
Hook, Hampshire
Salary
£22,000 to £24,000
Job Type
Temporary
Posted
21 Jul 2022
Our client a successful company in Hook, are looking for a temp from asap
Salary Bracket: £22-24K
Start Date: ASAP fo 12 months
Location: Hook (Hybrid working policy currently on trial until August 2022 - up to 60% from home).
Track and resolve customer cases through service now
• Drive internal discipline to respond and resolve customer cases raised through service desk
• Raise quotes for customer spares
• Raise customer change requests
• Hold weekly internal calls to drive customer case s to closure
• Attend customer calls on an operational level where necessary
• To help support customer service manager to pull data from service now and SAP in line with our KPI s
• Monitor customer satisfaction survey and follow up with customers to complete
6. EXPERIENCE AND QUALIFICATIONS
• Minimum 2 years Customer Service experience ideally
• Minimum of A-level grades achieved is preferable
• SAP experience ideally
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Details

  • Job Reference: 663458522-2
  • Date Posted: 21 July 2022
  • Recruiter: Delaney Browne
    Delaney Browne
  • Location: Hook, Hampshire
  • Salary: £22,000 to £24,000
  • Bonus/Benefits: plus pension and on site parking
  • Sector: Call Centre / Customer Service
  • Job Type: Temporary