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Customer Service Advisors

Location
West Midlands
Salary
£19,327
Job Type
Permanent
Posted
21 Jul 2022
CUSTOMER SERVICE ADVISORS - COVENTRY BASED - £19,347 WITH GENUINE PROGRESSION OPPERTUNITIES!!
ALSO LOOKING FOR DUTCH AND GERMAN SPEAKINGS PAYING UP TO £25,000!!
THIS COMPANY ARE RAPIDLY EXPANDING!!

As Customer Service Advisor you will offer a premium level of service, while playing a pivotal role in a friendly and dynamic Customer Support team.
You will be a driving force to ensure Customer Experience is the central focus and deliver key department KPI's Principle duties & responsibilities.
Be committed to delivering exceptional customer service by putting the customer at the heart of everything you do.
Accurately capture and retain data from customers on product enquiries and faults into the company systems, enabling replacements to be issued within agreed department SLA.
Understand people and can effectively manage expectations over the phone and via email and social media.
Provide first line support and advice to customers using company products.
Achieve department KPI's targets ensuring the customer service levels we provide are to the correct standard.
Ensuring that you stay up to date with all new products, product modifications, processes, and regulations.
Be a part of an evolving team: Challenge the status quo to do things better and offer improvement suggestions Collaborate with other areas of the business to assist in ensuring our customers receive the best customer experience possible Requirements.

Skills & Experience required:
Excellent communication skills both written and spoken.
Competent with computer systems and quick to learn new systems.
Able to meet and exceed the department KPI's.
Able to multitask and work under pressure.

If you are interested and you have the skills required please apply now?
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Details

  • Job Reference: 663457161-2
  • Date Posted: 21 July 2022
  • Recruiter: Hamlin Knight
    Hamlin Knight
  • Location: West Midlands
  • Salary: £19,327
  • Bonus/Benefits: Plus amazing benefits
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent