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Customer Service

Harlow, Essex
Job Type
21 Jul 2022
Job Title: Customer Service

Location: Harlow, Essex

Salary: c. £24,500 pro rata + Excellent Benefits

Term: Permanent - 31.5 hours (over 4 days)

RecruitAbility has a fantastic opportunity to join a well-known luxury brand but without the London commute. Our client is an international household name and they and are looking for an excellent Customer Service Agent to join their friendly and vibrant team.

You will ideally have 2yrs + customer service experience, perhaps you are working in retail and looking to make the move into an office environment - if so, this is the perfect role for you as previous office experience is not necessarily required, however you must have a very positive outlook, excellent written skills, excellent computer skills, be willing to go the extra mile and have excellent rapport building skills. Equally, you might have admin experience but have a passion for luxury bands in which case this also the perfect job for you.

The role of Customer Service Agent:

Working as a team, you will be dealing with customers by phone, taking orders, tracking orders, chasing couriers and also replying and sending emails, dealing with concerns and complaints, responding to posts on social media, live chat and their 'Contact us' page on their website.

To be considered for the role of Customer Service Agent:

Previous experience in a retail or beauty background or previous admin/customer service experience
Positive Attitude
Excellent English - both verbal and written including grammar and spelling
Patient and empathetic
Willing to go the extra mile
Well presented
Rapport building skills
Excellent communication skills
Excellent computer skills
Ability to multitask and prioritise work under pressure
It is imperative that you are a team playerThe package for the role of Customer Service Agent:

The basic salary: c.£24,000 (pro rata) - 31.5 hours a week over 4 days to include weekends
Free products worth up to 3K per year + Bonus
Free Parking
20 days holiday + bank holidays + your birthday off
Dress Code: Relaxed office wear Hours: This department covers 8am to 8pm and Saturday 9am-5pm and Sunday 10am-4pm. Successful candidate will be required to work every other weekend, with days off in the week. On average you will work 4 days out of 7 on a 31.5 hour week. This is a non-negotiable part of the role

Please apply online quoting reference 13162 or call Kelly Howard (phone number removed)

This vacancy is being advertised by RecruitAbility Ltd. The services advertised by RecruitAbility Ltd are those of an Employment Agency
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  • Job Reference: 663457956-2
  • Date Posted: 21 July 2022
  • Recruiter: RecruitAbility Ltd
    RecruitAbility Ltd
  • Location: Harlow, Essex
  • Salary: £24,500
  • Bonus/Benefits: Bonus + free products
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent