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Customer Service / Sales Administrator

Spalding, Lincolnshire
£20,000 to £25,000
Job Type
21 Jul 2022

The family owned company distributes electronic reading aids and software that help visually impaired, blind and dyslexic people. The products are truly life changing and help to restore independence, enable employment and maximise education potential.This role will suit an enthusiastic, driven person with great interpersonal skills who has a passion for customer satisfaction and the solutions we sell. Although full training will be provided, the successful candidate will be required to have previous customer service experience and preferably experience working as a Product Specialist or similar.About you- Excellent written & verbal communication skills- A polite & friendly telephone manner with strong customer service skills- Ability to learn products & specifications thoroughly- Excellent organisational & time management skills- A caring attitude alongside confidence in communicating with a wide variety of people- Ability to adjust how you interact with people based on their level of technical understanding, age & visual ability- Experience of Microsoft Office (Google Workspace preferable)Role & Responsibilities- Being one of the first points of contact with customers via phone, email & webchat- Guiding potential customers with helpful product advice - Learning, understanding & sharing information on: eye conditions, vision loss, SpLD & reading challenges- Answering product related questions & addressing queries promptly- Providing product support to customers- Supporting the Technical Team to resolve customer issues- Developing & maintaining product knowledge to improve customer experience- Working closely with the Sales & Marketing Team to deliver new product information- Assisting in product developmentBenefits- Casual dress- Free on-site parking- Coffee, tea & squash provided- Competitive salary (dependent on experience)- 32 days holiday including bank holidaysThe role is full time, Monday to Friday 0900 to 1730 or 0830 to 1700 with a 30 minute unpaid lunch break (40 hours per week).

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  • Job Reference: 663283621-2
  • Date Posted: 21 July 2022
  • Recruiter: Recruitment Genius
    Recruitment Genius
  • Location: Spalding, Lincolnshire
  • Salary: £20,000 to £25,000
  • Sector: Sales & Marketing
  • Job Type: Permanent