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Customer Support Administrator

Location
Folkestone, Kent
Remote Working
Remote Working
Salary
£12.41 to £12.42 Per Hour
Job Type
Permanent
Posted
21 Jul 2022

You already are known for your excellent written customer service skills and we want to help you succeed in your next big step in your career.

The Role:

As a Customer Support Administrator, you will be responsible for managing customer queries and complaints via Zendesk in accordance with company guidelines. You will take an empathetic approach, listening the details of the customer's concerns, investigating, and reaching a resolution for the customer.

About You:

To be considered for the role, you will have:

A passion for customer service

Excellent communication skills

A professional, can-do attitude

Keen problem-solving skills

Enjoys working in a friendly team orientated environment

Previous complaint handling experience

Be able to take ownership of the complaints process

Knowledge of Zendesk

The Company:

Manpower's client, who provide the quickest, easiest and most eco-friendly way to cross the Channel (Folkestone to Calais in 35 minutes) are looking for talented individuals to join their friendly customer support team and are interviewing now!

Location: Folkestone. Initially full time in the office then 2 days in the office. 3 working from home once fully competent.

Temporary: Fixed Term Contract to the end of May/June 2023

Salary: £24,195 Rising to £24.880 in October

Apart from the great salary, they also have free parking onsite, discounted travel as well as discounts at various retail outlets.

Hours: Monday-Friday, 9am to 5.30pm

Manpower is acting as a Recruitment Business for this role.

Please apply via the link below.

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Details

  • Job Reference: 663288231-2
  • Date Posted: 21 July 2022
  • Recruiter: MANPOWER
    MANPOWER
  • Location: Folkestone, Kent
  • Remote Working: Some remote working possible
  • Salary: £12.41 to £12.42 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent