Apply for this job now

First Direct Customer Service Representative

Leeds, Yorkshire
Remote Working
Remote Working
Job Type
21 Jul 2022
Full time in our Leeds Contact Centre

Starting Salary: £22,000 per annum based on a 35 hour working week, pro rata if part time

first direct is a modern fast paced customer service environment, change is a way of life and you'll be in the thick of it helping first direct to drive forward its ambition to really challenge the challengers. On a day to day basis you'll be speaking to our customers to help them navigate in this new world, it's not for the faint hearted. But if you thrive on the challenge and you're at your best when you're busy, we are the place for you! You will speak to upwards of 60 customers per day.

We have some cracking benefits and perks, including:

Flexible working opportunities, 4 or 5 day shift patterns available
On-site gym, personal trainer, virtual yoga and regular health and wellbeing events
Holidays will be 231 hours per annum based on a 35 hour week
Opportunity to take up to 2 paid community days each year
Free parking
Subsidised on-site nursery
Market leading healthcare for you and your family
Competitive maternity, paternity, shared parental and adoptive leave policies
Development programmes & career progression.
Comprehensive training programme backed up by full on the job support for the first 2 weeks

We believe that our workforce should reflect our customer base therefore we want to build a team that is as diverse as our customers. We recognise the value that diversity brings in our business, recruiting the person who is most suited to the job is our aim and warmly welcome applications from people of all backgrounds, beliefs, age, disability, gender, sexual orientations, nationalities and religions (we have a prayer room on site). We want everyone to bring their true selves to first direct!

Shift Patterns:

Because we are always there for our customers, we have a number of different working patterns to fit around you and your life.

Our operating window is 24 hours 365 days a year. Over the 7 day week, start times within this role can be as early as 06:00 and finish times can be up to 01:00. Don't worry, you'd never be asked to work from 06:30 to 01:00 as the maximum shift length is 9 hours with at least an 11 hour gap between shifts.

Shifts can vary in nature but usually you'll be working at least either a Friday night, Saturday or Sunday with the possibility of other late finishes. Once you have applied we will send you specific shift patterns to choose from which we will confirm with you at interview

We offer 4 or 5 day weeks (full time) as well as part time shifts. Please be advised that training would need to be undertaken on a full time basis for the first 5 weeks and you will be fully paid during this period if you are part time.

We offer a mix of office and home working, with all of our people spending some of their time in the office periodically to meet the wider first direct team and sample the culture that makes first direct so unique.

Training will be a mix of office and home based, this will give you the opportunity to meet other new starters and be fully supported from day one to taking your first customer call.

To reduce our impact on the environment and to provide a link from town to our site, first direct and Arriva have joined together to offer free use of buses traveling between Leeds City Centre and first direct.
You can travel to and from first direct using the 444, 446 and the 110. These services operate 7 days a week between 05.30am - 11pm, where up to 15 buses an hour are operating between Leeds City Centre and first direct. Alternatively, you can also travel from Leeds to first direct using the Thwaite Gate bus stop (near the Crooked Clock Pub and the Land & Sea Fisheries) on the (phone number removed) and 189 Arriva bus services

All our job vacancies are posted on the HSBC Group careers site

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process

first direct is part of HSBC group
Apply for this job now


  • Job Reference: 663457939-2
  • Date Posted: 21 July 2022
  • Recruiter: HSBC
  • Location: Leeds, Yorkshire
  • Remote Working: Some remote working possible
  • Salary: £22,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent