Apply for this job now

French Speaking Customer Service

Location
Newhaven, Sussex
Salary
£21,000 to £25,000
Job Type
Permanent
Posted
21 Jul 2022

As a French speaking customer service advisor you will be the first point of contact for all queries and complaints to our client.

Client Details

Well established business based in Newhaven looking for a French Speaking Customer Service Advisor

Description

The key responsibilities of a French Speaking Customer Service Advisor are;

  • Responding quickly and positively to customer enquiries, by telephone or email, always following up and exceeding customer expectations
  • Processing customer purchase orders accurately and efficiently:
    • Liaising with the customer to confirm availability, pricing, shipping details etc to ensure that their needs are met and exceeded
    • Collaborating internally with other departments regarding credit, stock, production lead times, shipping
  • Taking credit card payments
  • Calculating freight costs
  • Promptly communicating any changes to orders, both internally and externally: keeping customers fully updated with the progress of their orders.
  • Working closely with our UK and International Business Development Managers to help to win new business, grow existing business and maximise profitability
  • Updating Sales Force CRM system with customer communications and information.
  • Ensuring correct pricing information and customer details are logged on Syspro ERP system.
  • Covering main reception desk if required
  • Supporting the team with general administrative duties

Profile

he successful French Speaking Customer Service Advisor will be;

  • Proactive and dynamic personality
  • Ability to work on own initiative as well as part of a team
  • Ability to work under pressure and multitask
  • Interest in working with customers of different nationalities / cultures
  • Desire to learn
  • Flexible and enthusiastic attitude
  • Strong interpersonal / communication skills
  • Confident and positive telephone manner (responding to calls from all over the world)
  • Excellent organisation skills
  • Accuracy and attention to detail
  • Customer focused problem solving

Job Offer

£21,000 - £25,000

Apply for this job now

Details

  • Job Reference: 663279159-2
  • Date Posted: 21 July 2022
  • Recruiter: Page Personnel Finance
    Page Personnel Finance
  • Location: Newhaven, Sussex
  • Salary: £21,000 to £25,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent