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German Speaking Customer Service

Location
Watford, Hertfordshire
Salary
£20,000 to £22,500
Job Type
Permanent
Posted
21 Jul 2022

THE ROLEYou will be communicating directly with customers on the front line, across multiple channels, including email, live chat, social media, and telephone. You will be providing customers with exceptional service through the quality, speed and efficiency of your responses. Whist at the same time always being aware of how you are managing your time against your given schedule. You'll be empowered to track your performance in real-time via various live reports and will also be able to review your past work. The German Speaking Customer Care Representatives deal with customers directly! They therefore need to be fluent in both English and German to fully understand the business, processes, websites and culture. They need to also be able to communicate with the German speaking customers across all different channels. The main objective is to satisfy our customers through the quality of the responses that we send, by being attentive, efficient and productive, in the way we work, to strive for a first contact resolution every time.

You will be

  • Providing an optimum level of service to all customers with the aim of achieving a first contact resolution, within our agreed response time
  • Achieving Key Performance Indicators (KPIs) whilst maintaining excellent quality
  • Adhering to customer confidentiality guidance and data protection legislation
  • Handling customer queries across different platforms, including social media, Email and Live Chat
  • Managing your own development and supporting others to maximise team potential

Skills & Knowledge

  • Proven, exceptional contact centre experience
  • Excellent computer and typing skills
  • A high level of written and spoken German and English
  • The ability to work and communicate effectively in a team
  • Confidence to work towards targets in what can sometimes be a high pressurised environment
  • Good attention to detail with an analytical mind
  • A natural multi-tasking ability, who meets deadlines
  • An understanding of what makes great customer service, with a passion to deliver it

What will you get?

  • £22,500 per annum
  • Pension, and private medical care scheme
  • Performance related bonus
  • Flex benefits allowance - which you can chose to take as extra cash, or use towards other benefits
  • 25 days paid annual leave + an extra day for your birthday
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Details

  • Job Reference: 663277998-2
  • Date Posted: 21 July 2022
  • Recruiter: Concept Resourcing
    Concept Resourcing
  • Location: Watford, Hertfordshire
  • Salary: £20,000 to £22,500
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent