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Graduate Technical Sales Engineer

Location
Sittingbourne, Kent
Job Type
Permanent
Posted
21 Jul 2022

Technical Sales Engineer required for a conveyor belt manufacturer based in Sittingbourne. The role is to support, offer technical advice and solutions for the customer, internal and external sales, and the marketing team, and therefore contribute to the achievement of the overall Sales and Marketing objectives for the Company.

Technical Sales Engineer Position Overview

  • Work with other departments internally, suppliers, and external group companies to provide prompt and succinct customer feedback and recommend improvement processes to advance response times.
  • As directed, provide training and support to the Customer Support Team (CST) and Sales and Marketing team in all technical aspects of the Company's products and services.
  • Keep updated with industry and competitor technical activity, keeping the Senior Technical Sales Engineer and management informed of developments.
  • Strong technical knowledge and expertise combined with commercial orientation, able to demonstrate a professional approach with all customers, suppliers, colleagues, Group companies, and when representing the company at exhibitions etc.
  • Continually acquire knowledge and data on industry sectors that the Company supplies or could supply to enable Marketing and the Sales team to promote products and services to meet the Sales and Marketing objectives,
  • Liaise with Sales and Customer Support Team, offering technical support to maximise the opportunity to quote and close the sale.
  • Provide technical support, training, and advice to customers, colleagues in Production, Technical/Design, Sales and Marketing plus other companies.
  • Support customers with projects, technical issues, training, concerns, resolving them to the customer's satisfaction in a timely manner.
  • Specify products when purchased from outside suppliers to complete customer's orders.
  • Quote and quote chasing - Deal with quotes in accordance with the Customer First Charter standards (currently under review) and be able to quote for all products and support the Customer Support Team.
  • Deliver assigned projects and reports within an agreed time scale.
  • Technical Sales visits - supporting Field Sales Team (FST), distributors, customers and the Sales and Marketing Manager as and when required.
  • Work with Senior Technical Sales Engineer and Marketing to produce technical and training material that supports distributors, customers, FST, Web, and the internal Customer Support Team for the portfolio of products.
  • Identify new product opportunities or markets through interaction with distributors, customers, FST and competitor activity.
  • Ensure that administration systems are correctly maintained and completed in a timely manner.
  • Deliver first class customer service, through developing, and fostering a team spirit and promoting the ethos with colleagues.
  • Develop tools and systems with colleagues that deliver improved levels of customer service.
  • Liaise with the Customer Support Team to ensure that urgent requests from customers due to breakdown are technically checked out and the solution is correct.
  • Improve Customer First Charter standards (currently under review) through recommending technical sales improvements.
  • Prompt feedback on Customer Complaints and Product Improvement Request (PIR's) and keep the Senior Technical Sales Engineer updated with their status.
  • Flexibility - you should expect to work the hours required to achieve business goals, which may include the possibility of overnight or weekend working. UK and ROW travel is expected with this role to include exhibitions, training, and technical visits.

Technical Sales Engineer Position Requirements

  • A degree in engineering or QBE and qualification.
  • Strong technical knowledge and experience in processing industries gained through working with customers.
  • Experience in Technical Sales, manufacturing, food processing sector or similar would be desirable

Technical Sales Engineer Position Remuneration

  • Salary dependent on experience £25k (graduate level) -£32k (someone with some experience)

Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy.

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy.

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Details

  • Job Reference: 663279717-2
  • Date Posted: 21 July 2022
  • Recruiter: Bennett & Game Recruitment
    Bennett & Game Recruitment
  • Location: Sittingbourne, Kent
  • Salary: On Application
  • Sector: Sales & Marketing
  • Job Type: Permanent