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IT Application Support Specialist

Kent, Ohio
Job Type
28 Jul 2022
Position Summary: The Application Support Specialist works to help end users with technical support and human support related to the maintenance of the app, software, and other technological systems at Leppo.

Leppo Rents, a leader in the construction equipment sales and rental business, is dedicated to serving our customer's equipment needs with the best products, the best support and the best people available. We continue to receive awards for best products and best places to work year over year. We do so because as a coworker of Leppo, we are all guided by the Leppo Way:
  1. We Will Meet Our Commitments
  2. We Will Be Thorough
  3. We Will Make Good Decisions
  4. We Will Ask Questions

Position Duties:
  • Provide in-house technical support and problem resolution related to business application software systems, and liaison with external vendor support as appropriate.
  • Prepare maintenance plans and upgrade schedules for the organization's systems, including phone systems.
  • Provide comprehensive support via telephone and internet to end users for problems or questions related to ERP software
  • Review and determine implementation of Office 365 product built-ins
  • Guide the successful implementation of approved software application systems projects. Duties that may support this crucial responsibility are as follows:
    • Assist in planning, management, and completion of IT application projects on a wide variety of business divisions and programs including new locations and location transfers.
    • Assist in scheduling, training, reviewing, and monitoring projects to ensure progress is within expected guidelines and is completed on time, and within budget. Mentors and provides expertise to other project team members.
    • Assist in defining the responsibilities of involved individuals in the project including customers, management, the project teams, vendors, and others affected by the project.
    • Accept responsibility for the upgrades and modifications to existing systems and assist in the coordination of these efforts.
    • Assist with the application configuration, go-live support, and on-going client support.
    • Ensure effective communication and relationships are maintained between customers and project team members.
What does Leppo offer their employees?
  • Medical, Dental, FSA & Vision Insurance
  • Company Paid Life Insurance/AD&D & Employee Assistance Program
  • Company Paid Short Term Disability & Long-Term Disability
  • 401K Plan + Match
  • Paid Holidays and Generous PTO Plan
  • Paid Training and Development for career and promotional opportunities
  • Wellness Incentive Bonus
  • Discounts on products and services + Bi-Annual funding for Company Clothing
  • Quarterly and Annual Company Bonuses + Profit Sharing
  • Celebration Luncheons
  • Milestone Anniversary Gifts
  • Work closely with the communities that we serve
Skills & Characteristics Needed for Success:
  • Entrepreneurial drive
  • Excellent organizational and time management skills
  • Ability to work individually and with a team
  • Passion for appreciation for industry and products
  • Good Decision-making skills- the ability to collect, assess and interpret relevant information and make sound decisions
  • Integrity- maintain a high level of integrity in your actions and words
  • Ability to work after hours and/or weekends when needed
  • Ability to travel locally
  • Ability to work independently
  • Strong analytical and research skills
  • Good communication and writing skills
  • Comprehensive understanding of data analysis techniques
  • Creative problem-solving skills
  • Working knowledge of MS Office applications for clients
  • Demonstrate a sense of urgency in driving projects to successful completion
Experience & Education:
  • Acceptable Driving Record
  • High School Diploma, GED, Technical or Trade School
  • 2+ years of experience with technical troubleshooting and customer support
  • Office 365 experience a plus
  • Power BI experience a plus
  • ERP system experience a plus
Working Conditions &/or Physical Requirements:
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
  • This position requires but is not limited to lifting, bending, twisting, pulling, pushing, listening and speaking with internal and external clients. You will work in an environment with dirt and other outdoor/indoor conditions.
Leppo Rents is proud to be an Equal Opportunity Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex, age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law.

This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Leppo Rents is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.

Who We Are: Since1945 Leppo Rents has been serving the compact construction market in Northeast Ohio, Texas, Alabama, and Florida. We are a proud Bobcat, JLG, Hydro Mobile, and Doosan dealer with approximately 200+ employees, eight different retail locations throughout Northeast Ohio and, recently, one location in Midland, Texas and two each in Alabama and Florida. Our company is growing and currently ranked the country's 67th largest equipment rental company.
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  • Job Reference: 670309633-2
  • Date Posted: 28 July 2022
  • Recruiter: Leppo Rents
  • Location: Kent, Ohio
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent