Concept are currently recruiting for I.T / Epos Hardware Break-fix Field Service Engineers.
Our clients Field Service team is made up of passionate, friendly and experienced engineers dedicated to providing exceptional IT solutions and support to the Retail industry.
We are looking for someone that has a strong technical background and is ready to deliver an amazing service.
Field based work
Diagnostics, swap out, break fix, upgrades and builds of both IT hardware and Retail IT hardware - including cables and peripherals
Desktop, Network and EPOS / Retail Tech
Device and connectivity troubleshooting
Device imaging and configuring
Device swap outs and connectivity cabling, Wi-Fi
Device installs, moves, decommissions.
Device stock control and asset management
Proactive maintenance, user familiarisation and guidance.Must have:
Attention to detail
Self-starter and driven towards excellence
Previous experience in a similar role.
Familiarity with Point of Sale devices.
Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers.
Knowledge of Windows operating system and associated technologies
Knowledge of peripherals and their maintenance - printers, scanners.
Be SLA focused and familiar with call management products.
Familiarity with support procedures, scripts, and processes.
Proven troubleshooting skills.
Awareness of Payment Card Industry (PCI) compliance would be desirable.
Good customer facing skills
Ability to pass DBS Clearance (with potential need for BPSS) as these are required to complete if successfulAreas with open vacancies:
Burton on Trent /Stafford
SouthamptonPackage & Working details:
Initial 3-month contract
Possibility of extension
£145 per day Monday - Friday
Must be available between 9.00 - 18.00
Own vehicle required
If Van is required, Concept will provide expensed Van
Mileage applicable after 50 miles payable at 0.35ppm
Parking and Tolls claimable with receipts
Overtime payment applicableThis contract has been deemed an inside IR35 role, therefore you will need to be paid via umbrella company. The above rates are the umbrella company rates subject to weekly fee and deductions
If you are interested in this vacancy, please click apply