Our client is looking to recruit an experienced Service Desk Engineer to join their hugely successful growing team. You will have experience in a similar capacity, perhaps 1st/2nd line support / Support Analyst capacity and be excited about the IT sector and working for a company with great career development opportunities.
Starting salary of £18k-£24k per annum
A mixture of office and home based, will need to live a commutable distance to be considered for the role
Training and development support, including investing in industry recognised qualifications
Many other great perks
Full time permanent contract
1st and 2nd line support calls and all tasks associated with, including Windows Desktop, Backup systems, Microsoft 365 as well as network infrastructure and business applications
Answering calls and support the positive outcome of these in line with company guidelines
Obtaining the required information and support to resolve the case for the customer
Learning the company s products and developing knowledge to be able to support the customer effectively
Carrying out all calls in a highly professional and friendly manner
Updating in house systems to log calls and following these up when required to update customer on the progress of their call/issue/requests
Associated administrative tasks.
Previous 1st or 2nd line support environment experience, confident resolving issues remotely for clients through fault finding abilities.
Experience of desktop support and IT Networking and peripherals
Confident using service desk tools and software
Able to work on multiple tasks at any time and manage own workload.
Excellent IT skills, able to pick up new packages with ease.
Able to work under pressure and to tight deadlines.
Excellent customer service skills and able to demonstrate this at a high level.
For full details please submit cv