IT Service Desk Technician
12575 Uline Drive, Pleasant Prairie, WI 53158
Uncover your full potential in a collaborative environment where you'll design, develop and deliver custom solutions to big challenges. And you'll be doing it for a proven industry leader that runs one of the largest e-commerce sites in the U.S.
Better together than apart. This position is on-site, and we are looking for good people who share our passion.
Hours: Wednesday - Saturday, 7:30 PM to 6 AM.
Create incident tickets to document issues and route tickets to appropriate support group for processing.
Provide level 1 support / troubleshooting of desktop, laptop and data center hardware / software issues.
Perform IT major incident management to quickly resolve business impacting issues.
Perform operational activities including, system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation and distribution.
Perform user account set-up, security maintenance and systems monitoring.
Participate in Disaster Recovery and Business Continuity exercises.
High school diploma or equivalent. Bachelor's degree preferred.
3+ years of experience as IT Service Desk Technician or Data Center Operator.
Experience with incident, change, and problem management in a multi-location data center environment.
Troubleshooting skills for AS/400, Red Hat Linux, or Windows systems preferred.
Experience with Microsoft O365, VPN and Citrix solutions a plus.
Experience in utilizing ITIL compliant Service Management platforms, including ServiceNow.
ITIL knowledge and certification preferred.
Skilled at prioritization, multi-tasking and strong attention to details.
Excellent written and verbal communication skills.
Ability to work independently with minimal day-to-day instructions.
Complete insurance coverage includes medical, dental, vision and more.
401(k) with 5% employer match.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Bonus programs that include annual performance, sales goals and profit sharing.
Best-in-class, clean, modern facilities.
First-class fitness center with complimentary personal trainers.
Over four miles of beautifully maintained walking trails.
Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,500 employees across 12 locations, it's time you joined Uline.
Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore to learn more!