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IT Service Desk Technician

Location
Genoa City, Wisconsin
Job Type
Permanent
Posted
29 Jul 2022

IT Service Desk Technician

Corporate Headquarters

12575 Uline Drive, Pleasant Prairie, WI 53158

Uncover your full potential in a collaborative environment where you'll design, develop and deliver custom solutions to big challenges. And you'll be doing it for a proven industry leader that runs one of the largest e-commerce sites in the U.S.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.

Hours: Wednesday - Saturday, 7:30 PM to 6 AM.

Position Responsibilities

  • Create incident tickets to document issues and route tickets to appropriate support group for processing.

  • Provide level 1 support / troubleshooting of desktop, laptop and data center hardware / software issues.

  • Perform IT major incident management to quickly resolve business impacting issues.

  • Perform operational activities including, system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation and distribution.

  • Perform user account set-up, security maintenance and systems monitoring.

  • Participate in Disaster Recovery and Business Continuity exercises.

Minimum Requirements

  • High school diploma or equivalent. Bachelor's degree preferred.

  • 3+ years of experience as IT Service Desk Technician or Data Center Operator.

  • Experience with incident, change, and problem management in a multi-location data center environment.

  • Troubleshooting skills for AS/400, Red Hat Linux, or Windows systems preferred.

  • Experience with Microsoft O365, VPN and Citrix solutions a plus.

  • Experience in utilizing ITIL compliant Service Management platforms, including ServiceNow.

  • ITIL knowledge and certification preferred.

  • Skilled at prioritization, multi-tasking and strong attention to details.

  • Excellent written and verbal communication skills.

  • Ability to work independently with minimal day-to-day instructions.

Benefits

  • Complete insurance coverage includes medical, dental, vision and more.

  • 401(k) with 5% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • Best-in-class, clean, modern facilities.

  • First-class fitness center with complimentary personal trainers.

  • Over four miles of beautifully maintained walking trails.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,500 employees across 12 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled

#LI-DR1

#CORP

(#IN-PPIT)

Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore to learn more!

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Details

  • Job Reference: 671337927-2
  • Date Posted: 29 July 2022
  • Recruiter: Uline
  • Location: Genoa City, Wisconsin
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent