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IT Service Desk Technician

Genoa City, Wisconsin
Job Type
29 Jul 2022

IT Service Desk Technician

Corporate Headquarters

12575 Uline Drive, Pleasant Prairie, WI 53158

Uncover your full potential in a collaborative environment where you'll design, develop and deliver custom solutions to big challenges. And you'll be doing it for a proven industry leader that runs one of the largest e-commerce sites in the U.S.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.

Hours: Wednesday - Saturday, 7:30 PM to 6 AM.

Position Responsibilities

  • Create incident tickets to document issues and route tickets to appropriate support group for processing.

  • Provide level 1 support / troubleshooting of desktop, laptop and data center hardware / software issues.

  • Perform IT major incident management to quickly resolve business impacting issues.

  • Perform operational activities including, system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation and distribution.

  • Perform user account set-up, security maintenance and systems monitoring.

  • Participate in Disaster Recovery and Business Continuity exercises.

Minimum Requirements

  • High school diploma or equivalent. Bachelor's degree preferred.

  • 3+ years of experience as IT Service Desk Technician or Data Center Operator.

  • Experience with incident, change, and problem management in a multi-location data center environment.

  • Troubleshooting skills for AS/400, Red Hat Linux, or Windows systems preferred.

  • Experience with Microsoft O365, VPN and Citrix solutions a plus.

  • Experience in utilizing ITIL compliant Service Management platforms, including ServiceNow.

  • ITIL knowledge and certification preferred.

  • Skilled at prioritization, multi-tasking and strong attention to details.

  • Excellent written and verbal communication skills.

  • Ability to work independently with minimal day-to-day instructions.


  • Complete insurance coverage includes medical, dental, vision and more.

  • 401(k) with 5% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • Best-in-class, clean, modern facilities.

  • First-class fitness center with complimentary personal trainers.

  • Over four miles of beautifully maintained walking trails.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,500 employees across 12 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled




Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore to learn more!

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  • Job Reference: 671337927-2
  • Date Posted: 29 July 2022
  • Recruiter: Uline
  • Location: Genoa City, Wisconsin
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent