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IT Support Analyst

Oklahoma City, Oklahoma
Job Type
28 Jul 2022
Job purpose

Support analysts provide user support to resolve issues with computer programs, hardware, and peripherals. In this role, support analysts will provide general technical support to end users.

Duties and responsibilities
  • Performs basic troubleshooting and minor resolution of hardware, networks, software, or peripheral issues, following design or installation specifications
  • Conducts research and performs analysis of products, services, protocols, and standards and makes recommendations for improvement
  • Creates knowledge base of content documenting processes, procedures, and best practice standards
  • Analyzes problems to enhance business productivity by providing technical advice, solutions or process recommendations
  • Regulates security access following established procedures to safeguard information
  • Assists with the execution of projects as directed
  • Performs other duties as assigned
  • Job Specific Skills
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Basic ability to consider the relative costs and benefits of potential actions
  • Ability to analyze basic problems to develop and evaluate options as well as implement solutions
  • Ability to preserve confidentiality and work with sensitive data
  • Basic understanding of systems applications, hardware, software, networking and company specific applications/processes
  • Basic ability to communicate written and verbally with all levels of co-workers, customers, and external contacts
  • Basic ability to manage time and prioritize projects to meet established deadlines
  • Minimum: High school diploma or GED
  • Preferred; Bachelors degree - from accredited university - IT, MIS, Computer Science or
  • related field
  • Minimum Experience: 1-3 years related work experience
Working conditions

Work is performed in an office setting during non-travel times. The noise level is usually moderate. Travel to office locations is required. Physical requirements
Sit for long periods of time
Look at a computer screen for extended periods of time
Stand for long periods of time.
Lifting up to 50 pounds
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  • Job Reference: 670308430-2
  • Date Posted: 28 July 2022
  • Recruiter: Enhance Dental
  • Location: Oklahoma City, Oklahoma
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent