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IT Support Engineer

Wokingham, Berkshire
£25,000 to £28,000
Job Type
21 Jul 2022
Are you an experienced second line IT Support Engineer looking to take on a bit more responsibility now?
Can you think on your feet and problem solve?
Our client are a small, niche, IT support and IT service company based on the outskirts of Wokingham, Berkshire. They are looking for an IT Support Engineer to join their friendly Support Team, providing support mainly remotely but occasionally at their customers premises.
Salary: up to £28,000 depending on experience
Car driver essential due to location
Working hours: Monday to Friday 08:30am - 17:30pm
What your responsibilities will be:
To take 2rd Line support requests and to log them on our helpdesk system
To troubleshoot and resolve the more complex issues that have been escalated, whilst maintaining an accurate task record in the helpdesk system
Proactively help resolve line tickets where required
To participate in infrastructure installation, hardware refresh and other projects as occasion demands
Installation of new equipment and software at customer premises
Providing support both remotely and at our customers premises
Ideal Requirements for the Technical Support Engineer role
Thorough knowledge of current IT technology including:
Microsoft Server 2012 - 2019
Microsoft desktops OS XP - Windows 10
MS Active Directory
Microsoft Exchange 2007 - 2013
Office 365/Azure
Server Virtualisation (HyperV / VMware)
LAN/WAN (routers, switches, firewall)
Different Type of storage infrastructures
Backup and DR technologies (experience of ShadowProtect and BackupExec products is desirable)
Full UK Driving Licence
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  • Job Reference: 663457842-2
  • Date Posted: 21 July 2022
  • Recruiter: Journey Recruitment Ltd
    Journey Recruitment Ltd
  • Location: Wokingham, Berkshire
  • Salary: £25,000 to £28,000
  • Sector: I.T. & Communications
  • Job Type: Permanent