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IT Support Technician

Leatherhead, Surrey
£25,000 to £30,000
Job Type
21 Jul 2022

ICT Support Technician

£25k - £30k


Benefits: Competitive salary, Contributory pension scheme, Private healthcare, Life assurance, School fee discount, Professional development, 25 days holiday (pro-rata'd to part time)

The role of ICT Support Technician will lead and manage all day-to-day IT 2nd and 3rd line support activities for multiple schools as agreed by the IT Regional Manager and/or IT Schools Manager.

The technician will liaise with School staff, the ICT Service Desk and other 3rd line support teams to identify, prioritise, own and resolve all IT support and service requests.

The IT Support Technician will work closely with the Projects teams to assist with the seamless delivery of technology refresh and improvement projects on behalf of the school.

This position is a group role and may be required to support other schools/sites as requested by the Regional IT Manager or Schools ICT Manager

Key Responsibilities

  • Provide 2nd and 3rd line support to UK schools staff and students
  • Carry out routine maintenance of all computer hardware and network services to maintain agreed availability
  • Respond to and resolve ICT faults and requests through onsite visits and remote support tools to agreed service levels
  • Install and configure approved computer hardware and licenced software, following agreed policies and procedures
  • Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance
  • Manage staff and student user accounts following agreed policies and procedures
  • Monitor and maintain server back-ups to ensure system and user data is protected and secure
  • Monitor ICT (physical and network) security and report any risks or incidents to School Head teachers, Regional IT Manager or Schools IT Manager
  • Any other reasonably requested duties

Person Specification

  • Exceptional customer service and communication skills, including written and verbal
  • Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation
  • Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues
  • Self-motivation, effective time management and the ability to work unsupervised
  • Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues
  • Demonstrable methodical problem solving, excellent analytical skills and creative thinking
  • Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues
  • Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements
  • A desire to, and demonstrable experience of supporting teaching and learning
  • Project team member skills
  • Effective engagement with IT service partners and 3rd parties
  • A clean UK driving license

Technical Skills

  • Windows Server 2012/2016/2019
  • Windows 10
  • Active Directory support
  • Office365
  • LAN & WAN technologies and protocols, including VLAN, wireless, DNS, DHCP
  • Microsoft Office 2013/2016 suites
  • net and SOLUS3 support
  • Mobile device support including Apple, Windows and Android tablets
  • AV and interactive boards and screens
  • Shared printing solutions
  • Desktop/Server Hardware support and troubleshooting


  • Flexible working, travel to Schools group remote sites
  • Experience of working in a Service Desk environment (2nd or 3rd line support role)
  • Experience of working in the education or similar sector is preferable
  • ITIL preferred but not essential

Key Competencies

Role Specific

  • Work Planning and Scheduling
  • Time Management
  • Listening and Organising
  • Training, Mentoring and Delegating
  • Problem Identification and Solution
  • Process Improvement

Values Based Behaviours - the behaviours associated with our company values

  • Excellence
  • Respect
  • Integrity
  • Collaboration
  • Accountability


  • Competitive salary
  • Contributory pension scheme
  • Private healthcare
  • Life assurance
  • School fee discount
  • Professional development
  • 25 days holiday (pro-rata'd to part time)


Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

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  • Job Reference: 663283628-2
  • Date Posted: 21 July 2022
  • Location: Leatherhead, Surrey
  • Salary: £25,000 to £30,000
  • Sector: I.T. & Communications
  • Job Type: Permanent