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Membership/Lifestyle Manager

Location
London
Remote Working
Remote Working
Salary
£35,000 to £40,000
Job Type
Permanent
Posted
21 Jul 2022

Membership/Lifestyle Manager

£35,000 - £40,000 + Bonus scheme

Monday to Friday (9-6)

Hybrid working model

Description

As a Lifestyle Manager, you will service some of the most important members of our client, including top entrepreneurs, leaders in the worlds of business, sport, and entertainment and some of our corporate client s ultimately important customers. You will be expected to grow and retain their loyalty by delivering World Class service to this extremely significant and expectant group of members, ensuring that every individual is able to truly live their life!

To do this, when assisting members, you will quickly and easily create connections, build strong relationships, and provide a seamless, tailored, valued and responsive experience every time. You will also take a lead role in continually improving how we match the wants and needs of both themselves and their family, role modelling your passion for service quality. Personally, you will have a strong desire both to consistently exceed your key performance indicators as well as for personal development, being determined to succeed and eager to take on the next challenge - or add the next set of skills to your already formidable arsenal.

You will be required to keep a keen and intimate understanding of our service offering and the expertise of your colleagues to succeed in matching potential member needs and offering a rich, world class service to members.

Who We Are

Leading global lifestyle management business with presence in over 20 offices globally and more than 950 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

Key responsibilities

  • Personal Management and Development
  • To ensure you effectively manage your time and workload, providing World Class service within expected deadlines and exceeding key performance indicators
  • To have strong accountability for your own performance, keeping an awareness of your own strengths and building on opportunities for you to improve
  • To actively participate in meetings and team building activities, providing advice, technical expertise, training, and guidance for your colleagues
  • To provide and encourage both positive and constructive feedback, helping us to continually learn and improve
  • To have a desire for personal development, with a passion for further learning and growth
  • Specialist Knowledge
  • To engage with key developments and updates within each specialist field, and use time embedded within each specialism team to further develop your own skillset
  • To actively take part in specialist team activities and events, to improve your expertise in each field
  • Service Quality
  • To deliver World Class customer service whilst meeting member needs, with the ability to self-challenge and collaborate effectively with colleagues on best practice

Skills and Qualifications

  • Have a 'can do, will do mindset, willing to get whatever is needed done and creatively solve problems, even when faced with ambiguity, uncertainty, and significant change
  • Have a deep sense of empathy and ability to connect and build trust with both colleagues and members
  • Have a high level of natural ownership can be proven in everything you do; it all counts to you - and you finish what you start
  • Be able to work within/handle pressure situations and possess strong resilience skills
  • Be passionate about VIP customer experience, with exceptional verbal and written communication skills
  • Benefits
  • Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

  • A competitive salary will be offered depending on experience
  • Offer flexible work arrangements including Hybrid work possibilities
  • Annual Leave of 20 days per annum, 25 days per annum from the second year and an additional 3 extra days of annual leave in their third year.
  • One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
  • Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
  • Lucrative Loyalty Rewards program
  • Remote Working Holidays - Travel and Work for up to 4 weeks per year!
  • Access to lots of great travel and entertainment discounts as our clients members would!
  • Be part of our global, dynamic, and inclusive Team, with diversity at its core.
  • Possibility of growth within a dynamic and international company
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Details

  • Job Reference: 663277364-2
  • Date Posted: 21 July 2022
  • Recruiter: CCR Recruitment & Selection
    CCR Recruitment & Selection
  • Location: London
  • Remote Working: Some remote working possible
  • Salary: £35,000 to £40,000
  • Sector: Community & Sport
  • Job Type: Permanent