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Night Hotel Receptionist

Dorking, Surrey
£11.00 Per Hour
Job Type
13 Jul 2022
Place of work: Dorking, Surrey

Temp to Perm - £11 per hour

10.30pm to 7am - Working 5 out of 7 days on a rota basis


Our client, a premium hotel in the Surrey Hills, is looking an experienced Night Hotel Receptionist to join their team on a temp to perm basis, working from 10.30pm to 7am.

As a Night Hotel Receptionist, customer care will be your first priority and you must be friendly and personable in nature and be able to maintain a high professional standard of service at all times. To be considered for this role, you must be fully trained already to use OPERA PMS and also be fully night audit trained.

Main duties of the Hotel Receptionist:

Be fully trained to use OPERA PMS and fully night audit trained.

As Hotel Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out

Assist with and complete audits, as required.

Achieve positive outcomes from Guest queries in a timely and efficient manner

Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or other departments

Always demonstrate a high level of customer service

Attend appropriate training courses, when required, and be an integral part with the Day / Night Team's training and development efforts

Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

Comply with hotel security, fire regulations and all health and safety legislation

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Follow company brand standards

Assist other departments, as necessary

Person Essentials:

Must be fully trained to use OPERA PMS and night audit trained

Passionate and willingness to learn

Positive attitude and someone who makes our guests smile

Genuinely friendly and caring

Enjoys working as part of a team

Ambitious and hard working

Excellent standards and competent level of IT proficiency

Good organisational / time management skills.

Resilient, creativity, able multitask and can work under pressure

Ability to work morning, afternoon/evening, and weekends

Able to deliver exceptional customer experiences all the time

The successful Night Hotel Receptionist will be working 10.30pm to 7am - 5 out of 7 days a week on a rota basis. The hourly rate for this position is £11 per hour on a temp to perm basis.

If this sounds like you, get in touch today
Apply for this job now


  • Job Reference: 657027263-2
  • Date Posted: 13 July 2022
  • Recruiter: Jade Recruitment
    Jade Recruitment
  • Location: Dorking, Surrey
  • Salary: £11.00 Per Hour
  • Sector: Hospitality & Tourism
  • Job Type: Temporary