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Parts Support Center

Portland, Oregon
Job Type
9 Sep 2022



Are you a people person? Do you love working in a positive, high-energy environment? Do you love providing a great experience for customers? If you answered yes to these questions, we want to hear from you! Pape' Machinery, the premier capital equipment dealer in the West, is adding to their Parts team in Portland, OR.

At Pape', you can count on us to invest heavily in your career through training, resources, and support. We want to see you grow your skill set and experience, and in turn, provide excellent compensation, work-life balance, and benefits for you and your family. Come join our team!


In the Parts Support Center role, you will be the go-to person to monitor and respond to eCommerce parts orders, as well as assisting customers with phone orders and answering any questions they have. Every day, you will ensure customers can place their online orders promptly and accurately, all in an effort to get them the parts they need and maximize their equipment uptime. To thrive in this role, you must be excellent at maintaining and building relationships with customers, detail-oriented, and have a winning attitude.


  • 5 years of dealership parts experience, preferably with John Deere parts and ordering procedures preferred.
  • Past experience establishing and maintaining strategic B2B relationships in related industries preferred.
  • Excellent organizational skills. 
  • Ability to communicate effectively with both customers and internal members.
  • Good computer skills and basic familiarity with Microsoft Outlook, Excel, and various search engines.


Starting Compensation: $22.71-32.93/hr (Depending on Experience)


Why work for Pape':

  • Competitive pay based on your skills, training and experience level.
  • Outstanding benefits including - 401(k) Retirement Plan with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Progressive Vacation Plans; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
  • Advancement - Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.  
  • Stability and reputation - Pape' is a family-owned, fourth-generation company with over 150 locations, over 4,000 members and 80 plus years of experience. Pape' is known for their stability, honesty and integrity.
  • Equipment - We have the largest equipment inventory in the West and an unparalleled parts inventory!
  • Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter.
  • Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.


The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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  • Job Reference: 708249040-2
  • Date Posted: 9 September 2022
  • Recruiter: Pape' Machinery, Inc
  • Location: Portland, Oregon
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent