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Quotations Administrator

Cardiff, South Glamorgan
£23,000 to £24,000
Job Type
21 Jul 2022

Platform Resourcing are currently working with a leading manufacturing company who are looking to expand their team by taking on a Quotations Administrator. The successful candidate will be capable of managing customer enquiries and quotation requests, whilst providing product specific guidance to form pricing estimates and promote appropriate products relating to customer requirements.

The Technical Quotations Administrator must have strong communication skills with excellent customer service abilities, being able to liaise comfortably with customers whilst building quotations within budget guidelines. Experience of working within the manufacturing or engineering/ construction industry within a Quotations, Customer Service & Administration, Estimating or Internal Sales role is highly desirable.

Quotations Administrator Benefits:

  • Salary of £23,000 rising to £24,000 after 6 month probation is completed with yearly pay reviews each January
  • Yearly bonus - up to 10% of annual salary paid every April
  • Monday to Friday 9am to 5pm
  • Permanent, stable role within a growing organisation during an exciting period of expansion
  • 24 days holiday plus 8 bank holidays with Christmas shutdown
  • Death in Service scheme
  • Pension, 4% employee + 5% employer
  • Company Events and long Service Awards, award given from 5 years on in 5 year increments
  • Free Parking
  • Free Tea and Coffee

Quotations Administrator Duties and Responsibilities

  • Responding to all customer enquiries via telephone and email, to provide information on projects, quotations, product offers, advice on specifications and lead times.
  • To compile all quotations, interpreting the customer's request and in line with the specification if relevant
  • Provide product guidance to customers and/or any stakeholders in the specification chain to promote the appropriate use and application of products
  • Ensure all information is supplied at order stage, a contract review form is complete to ensure orders are processed as per customer and specification requirements
  • Ensure correct use and application of the pricing guidelines for all products at quotation stage
  • Ensure that all lead times are adhere to at order and quotation stage
  • Liaise with procurement and / or planning regarding lead times
  • Respond to customer complaints in a professional manner and send to the aftercare team when appropriate
  • Provide effective support to the external sales team
  • Pass appropriate technical enquiries to technical services team
  • Manage a system for the effective monitoring of existing opportunities/progressing of projects through their subsequent conversion
  • Passing of qualified new business leads to the sales team

Essential Experience/Qualifications

  • Experience within a manufacturing, engineering, or construction Administrative or Customer Service environment
  • Experience of producing quotations and negotiating costs
  • Able to build strong relationships with customers
  • Experience of being the main point of contact for technical enquiries for sales aftercare
  • Excellent customer service skills and strong communication both written and verbal
  • Proven ability to learn technical product knowledge to be able to advise customers on products
  • Knowledge of SAP is very desirable

Privacy and General Data Protection Policy

By applying for this position, you are giving consent for Platform Resourcing Limited to contact you regarding this vacancy and to discuss potential opportunities that would be seen to be in both parties' interest for the explicit reason of assisting you to find work. Your details will not be passed on to any prospective employer/s without your prior consent. Platform Resourcing will not share any of your details with any third parties unless deemed suitable by you as the applicant/data subject.

The above is a general overview and should not be used as a comprehensive list of Platform Resourcing Limited's commitments. You can find more information on how we handle your data please see our Data Protection and General Data Protection Policy within our policies page on our company website. If you have any questions, please call before applying. Platform Resourcing are advertising this vacancy and are acting as an employment agency

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  • Job Reference: 663156617-2
  • Date Posted: 21 July 2022
  • Recruiter: Platform Resourcing
  • Location: Cardiff, South Glamorgan
  • Salary: £23,000 to £24,000
  • Sector: Sales & Marketing
  • Job Type: Permanent