Job ref. req11849
We're looking for a Service Advisor to join the team here at Charles Hurst Head Office. This role is offered on a Permanent basis on a 42 hour per week contract including Saturday mornings on a rota with a very competitive starting salary of and a generous, uncapped bonus. Also on offer is the chance to develop your career with ongoing Charles Hurst brand training. This is an opportunity not to be missed!
Our Service Advisors play an important role in providing our customers with a personalised, premium experience as they come back to us time and time again for servicing, MOT and repairs. It is their job to show off their knowledge and expertise so that our customers have all the information they require when making decisions about the servicing of their vehicle. With this in mind, we provide ongoing training and development opportunities for our Service Advisors through customer experience workshops.
You will have heaps of energy, a warm personality and a real passion for delivering first class customer experiences. You will have excellent communication skills and the ability to build rapport easily and are able to explain technical information in a way that is clear and concise. Previous experience using Kerridge also known as ADP would be an advantage.
For this role you will need to be able to maintain accurate customers records. You will be a great team player but be able to work independently also. We want to hear from you if you have worked in a similar role within the automotive industry or have a passion for customer service and cars! If you believe you have the necessary skills and attributes for this position, then we would love for you to apply.
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.
Competitive salaries with clear pay scales in place as you develop
Generous annual leave allowance that increases with length of service
Eligibility to join one of our colleague car plans and cycle to work scheme
Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
Critical illness cover after 2 years plus life assurance and free will writing service
Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being Lookers are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive a driver's licence check will also be carried out.
Please note: We will close vacancies once the required quality or number of applications has been received.
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