My client is looking for a Sales Order Processor to join their expanding team.
Salary & Benefits:
- £22,000-£28,000 depending on experience - 25 days holiday and up to 5 days for each year you work- Dental Insurance- Life Insurance- Travel Insurance- Health care- Perks & Discounts- Hybrid working 2 days at home, 3 days in the office
The role incumbent is responsible for the handling, management and successful completion of enquiries received from all channels and Product/Business Sectors.
This will include but will not be limited to the production of quotations into the relevant system within agreed timescales and to advised criteria, predominantly for existing customers.
Follow up of quotations raised to increase conversion to order outcomes.
Process sales orders via the system
Escalation of new customer enquiries to the relevant Sales Team
- To ensure that all methods of communication with internal and external contacts are handled with the utmost professionalism to project the high quality image and standards provided by the company- To be responsible for the daily management of Service Cloud Case Enquiries ensuring tasks are dealt with and or escalated to ensure response times are within agreed KPI timescales- To be responsible for the daily Webchat customer engagement responses within agreed timescales- To ensure that all customer price requests received are responded to by production of a formal quotation in IFS and quotations are followed up within agreed timescales and conversion rates- To respond to Tender requests which are not being managed by the Business Development Teams- To push the companies manufactured products in the production of quotation requests for 3rd party products- Communicating courteously with customers by telephone, email and Service Cloud ensuring queries outside the remit of your expertise are escalated to the appropriate team.- To handle customer complaints by logging into the Service Cloud Complaint System and ensure the KPI reporting is maintained and issues escalated to the Manager- To communicate closely with Order Entry personnel and provide back up support during times of absence- To communicate closely with Sales Personnel to ensure they are kept in the loop with matters arising regarding their customers and to provide customer feedback- To enter new account information into IFS and add new delivery and contact requests as may be required ensuring the companies protocols for data entry are followed- To escalate requests for service delivery reports from customers both internal and external to the appropriate Manager- To ensure that the company IFS processes for LCELO and the supply chain from other sources are followed in line with set guidelines as determined by the Operations team- To actively promote the Webshop to all customers- To assist with revenue campaigns from time to time to support marketing and sales activity- Taking responsibility for ensuring that customer expectations are exceeded against response KPIs- To learn about the company Standards products and services and keep up-to-date with changes
Person / Experience Required
- Experience of using ERP systems is a must for example SAP, SAGE , CRM, ORACLE, SALESFORCE - Sales order processing is essential
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.