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Sales Order Administrator

Location
Cardiff, South Glamorgan
Salary
£23,000 to £24,000
Job Type
Permanent
Posted
21 Jul 2022

Platform Resourcing are currently working with a leading manufacturing company who are looking to expand their team by taking on a Sales Order Processor The successful candidate will be capable of coordinating customer enquiries, complaints, and order requests whilst processing sales orders with accuracy.

You must have strong communication skills with excellent customer service abilities, being able to liaise comfortably with customers whilst taking details efficiently in order to process orders.

Sales Order ProcessorBenefits:

  • Salary of £23,000 moving up to £24,000 after probation with yearly salary reviews
  • Hours are Monday to Friday 9am - 5pm
  • Yearly bonus up to 10% of annual salary based on company performance (paid in April)
  • Permanent, stable role within a growing organisation during an exciting period of expansion
  • 24 days holiday plus 8 bank holidays with Christmas shutdown
  • Death in Service scheme
  • Pension, 4% employee + 5% employer
  • Company Events
  • Long Service Awards, award given from 5 years on in 5 year increments
  • Brand New State of the Art Offices and Free Parking

Sales Order ProcessorDuties and Responsibilities

  • Acting as the first point of contact for customers over the phone and via email
  • Effectively manage customer enquiries and order requests
  • Dealing with customer complaints professionally, looking into any issues and aiming to resolve these
  • Field and log and customer concerns/complaints
  • Answer queries regarding orders and products, relating to lead times, delays, prices etc.
  • Process customer orders checking all relevant data is added for order input
  • Check all orders against current lead times; all orders are to be signed and dated by person checking
  • Contact customers where information not clear or missing on orders
  • Bulk order management and resolution
  • Liaise with dispatch department to resolve delivery issues
  • Liaise with customers regarding delays due to manufacture/stock
  • Routing of complaints to the relevant person
  • Carry out general administrative duties as required

Essential Experience/Qualifications

  • Experience within a manufacturing, engineering, or construction environment in an Administration based role
  • Experience in processing orders and providing customer advice is required
  • I.T. Literate in Microsoft Packages including Word, Outlook and Excel - Knowledge of SAP is very desirable
  • Professional telephone manner
  • Organised, systematic and precise
  • Ability to work under pressure and use own initiative
  • Able to use own initiative

If you are interested in this role, please send your CV online immediately

Privacy and General Data Protection Policy

By applying for this position, you are giving consent for Platform Resourcing Limited to contact you regarding this vacancy and to discuss potential opportunities that would be seen to be in both parties' interest for the explicit reason of assisting you to find work. Your details will not be passed on to any prospective employer/s without your prior consent. Platform Resourcing will not share any of your details with any third parties unless deemed suitable by you as the applicant/data subject.

The above is a general overview and should not be used as a comprehensive list of Platform Resourcing Limited's commitments. You can find more information on how we handle your data please see our Data Protection and General Data Protection Policy within our policies page on our company website. If you have any questions, please call us before applying.

Platform Resourcing are advertising this vacancy and are acting as an employment agency

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Details

  • Job Reference: 663155517-2
  • Date Posted: 21 July 2022
  • Recruiter: Platform Resourcing
  • Location: Cardiff, South Glamorgan
  • Salary: £23,000 to £24,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent