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Senior Account Manager - Onsite

Location
Solihull, West Midlands
Salary
£45,000 to £50,000
Job Type
Permanent
Posted
21 Jul 2022

Senior Account Manager - Solihull

Salary £45k - £50k - plus bonus and company car

Randstad Coporate Services (RCS), part of the Randstad group (who are the largest recruitment organisation globally) specialises in providing bespoke workforce management solutions for a portfolio of varied clients across the UK.

We are looking for an experienced Senior Account Manager who will report directly to the Regional Director. As the Senior Account Manager you will cover one of our largest clients, Jaguar Land Rover, based out of Solihull.

This role will offer flexibility to WFH once settled into the position, and will require you to manage a team of roughly 16 headcount currently.

Responsibilities will include the following:

  • Prioritise Business Critical issues and ensure the team is focused on resolution.
  • Manage all client and worker escalations in an effective manner.
  • In cooperation with the Continuous Improvement team, promote new business opportunities to the clients (e.g. cost savings, process improvement, end to end efficiencies)
  • Review (monthly and/or quarterly business review) regularly our services with the clients
  • Deliver the agreed KPI/SLA's within specific client contracts.
  • Inform and advise on communication matrix and completion of timely MI for each site
  • Execute the performance review and the periodical evaluations with the clients.
  • Conduct regular 1-1 review meetings with the team, ensure MAP goals are cascaded downwards
  • Identify talent and create development opportunities, including development of a successor.
  • Demonstrating inspirational leadership and leading by example.
  • Strong internal relationships with HR, Finance, Marketing, Legal and IT to ensure smooth running of accounts.

The successful candidate will have:

  • Experience running multiple blue collar sites and/or clients
  • Have managed teams who are based across multiple locations
  • Have some experience with Human Resources / Employee Relations
  • Experience of strategic planning of team, succession and with client forecasting
  • Experience within a onsite environment desirable
  • Proven ability to deal with conflict/difficult conversations
  • Excellent communication skills and abilities to build relationships with key stakeholders
  • Experience working with large volume, temporary workforces

If you feel you meet the requirements of the role and would like to join Team RCS, then get in touch today by applying here, or send your CV through

Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us on

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Details

  • Job Reference: 663292293-2
  • Date Posted: 21 July 2022
  • Recruiter: Randstad UK
    Randstad UK
  • Location: Solihull, West Midlands
  • Salary: £45,000 to £50,000
  • Sector: Sales & Marketing
  • Job Type: Permanent