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Senior IFA Administrator

Remote Working
Remote Working
£35,000 to £45,000
Job Type
21 Jul 2022

Job description

Job Title: Senior IFA Administrator

Location: Central London

Salary: £35,000+ dependant on skills and experience

The business

This is a Chartered Status Wealth Planning firm based in London that provides wealth planning and investment management to high net worth clients and businesses. They pride themselves on delivering unique, tailored advice to each of their clients provided by a specialist team of advisers.

The role will suit a confident and experienced senior IFA administrator who enjoys working autonomously in a driven and high-performing client team. This is a demanding role assisting the Advisors in delivering an outstanding holistic financial planning service to new and existing HNW clients, often with high expectations and complex planning needs.

The role

The hours of work will be 37.5 hours Monday - Friday based from the London office but also offering the flexibility of home working. Full benefits are also available as well as a discretionary bonus scheme.

The role comprises, but is not restricted to:

PA and general admin duties

  • Organise and diarise meetings on behalf of the Private Client Advisors.
  • Work with the Private Client Advisors to prioritise tasks.
  • Fields calls and email queries as appropriate and act on all non-technical queries.

Client servicing and meeting preparation

  • Use appropriate systems and processes to submit new business to providers.
  • Assist with the preparation of meeting packs for client meetings and Annual Suitability Reviews.
  • Prepare application forms and other documents for client signing or approval.
  • Liaise with product providers to ensure all applications are received and completed. Attend to outstanding requirements, keeping other members of the team informed as necessary.

Correspondence and client files

  • Schedule and manage follow up tasks relating to client meetings and business submissions using iO to monitor and accurately record tasks.
  • Ensure all client information (including meeting notes) is accurately maintained on internal systems, including Intelligent Office and the Document Management System (DMS), where appropriate.
  • Ensure client agreements, including fee schedules, are in place and are signed, documented and saved to the DMS.

Compliance with FCA and company procedures

  • Assist the team in complying with FCA and internal compliance procedures, ensuring all client files and information remain compliant and confidential.
  • Notify the adviser of any suspicion of a complaint and follow appropriate procedures within the complaints handling process.
  • Record and file all relevant correspondence.

Required skills and experience

  • 5+ years experience in an IFA administration role.
  • Sound technical knowledge covering pensions and investments, ISAs, bonds, trusts and protection.
  • Demonstrable experience of delivering client service at the highest level.
  • Sufficient understanding of the needs of Financial Services teams, FCA rules and compliances in order to effectively carry out the role.
  • Relevant industry qualifications will be an advantage, but are by no means essential.


  • Learn quickly and have the confidence to take responsibility for admin across a busy client team.
  • Work to pressing deadlines, being personally resilient and able to handle the pressure of a busy team, a demanding workload and complex client needs.
  • Assist the adviser team and clients in an enthusiastic and proactive manner, using organisation, time management and prioritising skills.
  • Work well under own initiative, with a common-sense approach to problem solving.

If you are interested in hearing more about this position, please get in touch with us at Capio.

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  • Job Reference: 663291168-2
  • Date Posted: 21 July 2022
  • Location: London
  • Remote Working: Some remote working possible
  • Salary: £35,000 to £45,000
  • Sector: Banking & Financial Services
  • Job Type: Permanent