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Senior Product Support - 9 Month FTC

Canterbury, Kent
Job Type
21 Jul 2022
  1. Job Purpose:

To support core Products and to deliver, ensure continued operation, and develop core IT Products/services to the wider business, and for developing and implementing projects and initiatives to meet business technology needs.

  1. Scope , Reach & Key Relati onships
  • Work in close collaboration with the Senior Solutions Architect to deliver IT products/services to the business, identify projects and develop efficient processes to match business needs.
  • Be the Firm s "Product Champion" on specific core products offering support for all, including the IT Team.
  • Provide support to the internal IT Helpdesk and Training teams.
  • Manage relationships with key IT suppliers.
  • Develop and provide specific Management Information to key stakeholders
  • Proactively seeking opportunities to automate systems
  • Advocate for the IT Team within Kreston Reeves
  1. Principal Accountabilities / Responsibilities:


  • Provide an Advisory service to the Firm for Core product development.

Applications and Development

  • Proven SharePoint Online skills to manage and develop SharePoint sites.
  • Proven Power Apps/Automate skills to be used in developing new automations/flows to improve the current systems and integrations.
  • Using Power BI skills to provide Management Information and other ad hoc reporting.
  • Using MS SQL skills to investigate/correct software issues.
  • Using MS SQL skills to write scripts to update/insert data.
  • Contribute to the development of computer systems to meet the business needs, making sure that projects are completed on time and within budget.
  • Work with management teams, shaping project strategy, managing large-scale and high-risk projects, controlling overall costs and managing relationships with key stakeholders and suppliers.
  • Working with our internal client to identify their organisation s needs
  • Assisting the Senior Solutions Architect in d rawing up plans for a modified or replacement IT system
  • Working with internal and external programmers and software developers to build the system
  • Testing software and correcting problems ('bugs') before the final version is released
  • Working with the IT Trainer to develop training plans and instruction manuals for the new or upgraded system.
  • Product champion for Core software and responsible for administrative tasks.
  • Seek opportunities to automate systems

Client Service and Relationship

  • Contributing to the provision of an excellent service to a diverse range of internal clients, providing support to partners and staff.
  • Having an ability to interpret internal client requirements and translate these into suitable workable solutions the Business.
  • Building and keep good working relationships with suppliers.

Leadership, People Management and Development

  • Provide support and cover for the Senior Solutions Architect for Core products and related projects .
  • Provide on the job training for members of the IT Team and feedback on a timely basis.

Project Management

  • Planning project stages and assessing the business implications for each one
  • Monitoring progress
  • Flexibility to adjust plans to cater for unforeseen circumstances
  • Making sure there is a smooth changeover from the old IT system to the new one
  • Keeping project stakeholders and internal clients up to date with progress.

Support to IT Team

  • Provide high level technical support and problem resolution to the IT Team for Core products and services.
  • Provide feedback to IT Team to improve knowledge and support call resolution
  • Create and maintain documentation on systems, known issues and solutions to aid Helpdesk team.
  • Escalation point for the IT Team.
  • Liaise with business leadership and key stakeholders and users throughout Kreston Reeves

4. Values - Demonstrates 'living of the company s values.

  • Understand - Be curious, ask more & listen. Put yourself in the other person s shoes.
  • Look Ahead - Anticipate the future, plan for it, and embrace the benefits of change.
  • Make it Personal - Adapt to others needs, flex your style to get the best outcome for every situation.
  • Be Crystal Clear - Consult others, give helpful feedback; ensure people know what s going on, and how it impacts on them.
  • Be Human - Invest time in building strong relationships, have a positive 'can do attitude and help others to grow.
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  • Job Reference: 663291198-2
  • Date Posted: 21 July 2022
  • Recruiter: kreston reeves
    kreston reeves
  • Location: Canterbury, Kent
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent