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Service Delivery Manager

Location
Farnborough, Hampshire
Salary
£35,000 to £40,000
Job Type
Permanent
Posted
21 Jul 2022

Service Delivery Manager - Multiple Service Provider - Office-Based - Farnborough - up to £40k

I'm working with a Multiple Service Provider who are on the hunt for a Service Delivery Manager to join their growing team. In this role, you'll be helping them transition into an ITIL environment which will include managing process and procedures

As a Service Delivery Manager you'll have the opportunity to work with a business that values putting their staff through training and personal growth plans, a firm that is really growing with a supportive management team to learn from!

The Responsibilities:

  • Primary service point of contact on one of my client's key accounts, maintaining the client relationship, defining and refining service, problem and change processes, KPI's and SLA's
  • You'll be supporting operational support work and maintaining a high-level of service from support teams
  • You'll be supporting account managers to maximise commercial opportunities and project teams to cut-over updates and implementations into live service
  • You'll be covering a spectrum of teams and oversee service desk/escalations/ITIL escalations

The Requirements:

  • 2+ years' experience as a Service Delivery Manager
  • 2+ years' experience in a Managed Service Provider/MSP/IT Outsourcer/Hosting or similar B2B business
  • ITIL version 3/4 certified
  • High-level knowledge of Microsoft products, Networking & VoIP and Cloud
  • Strong Prince2 background
  • Highly organised

The Company:

The company are a Multiple Service Provider who provide a range of tailored professional services that cover all aspects of IT support and Services to their customers, including basic IT support, Network Security, Project Management, Cloud Hosted Solutions and Infrastructure Services. They go above and beyond to create an innovative and inventive way to problem solving, using Agile methodologies and a can-do and pragmatic approach to all problems!

Service Delivery Manager - Multiple Service Provider - Office-Based - Farnborough - up to £40k

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Details

  • Job Reference: 663280000-2
  • Date Posted: 21 July 2022
  • Recruiter: Oscar Technology
    Oscar Technology
  • Location: Farnborough, Hampshire
  • Salary: £35,000 to £40,000
  • Sector: Administration
  • Job Type: Permanent