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Service Desk Analyst - IMMEDIATE START

Newtownabbey, County Antrim
£9.90 Per Hour
Job Type
13 Jul 2022

Service Desk Analyst - IMMEDIATE START

Monday-Friday 8:00AM - 5:00PM £9.90p/h

Northern Ireland Temporary - 3 months

This is a fantastic opportunity to join a well-established company and a large team. No experience required as all training is given however having an interest in IT would be advantageous or a previous customer service background.


About You:

  • Excellent verbal & written communication skills
  • Highly organised and able to prioritise workload
  • Very high attention to details with high level of accuracy
  • Experience using Microsoft offices packages
  • Knowledge of windows server and desktops operating systems
  • Previous experience in customer service

Key Responsibilities:

  • Ensure all customer communication expectations are met
  • Be first point of contact for the customer
  • Maintain a high level of 1st time fix rates
  • Logging incidents and service requests from customers received via telephone, email and customer portal and process accordingly
  • Ensure customers are kept updated on progress of tickets
  • Work in accordance with company policies, procedures, and standards
  • Update and share knowledge gained

APPLY NOW for IMMEDIATE consideration, please send your CV to Recruitment today.

We like to speak to every application, but due to the current climate this is not always possible.

i2i Recruitment Ltd is a leading independent employment agency providing staffing solutions across specialist areas.

Apply for this job now


  • Job Reference: 656727121-2
  • Date Posted: 13 July 2022
  • Recruiter: i2i Recruitment Consultancy
    i2i Recruitment Consultancy
  • Location: Newtownabbey, County Antrim
  • Salary: £9.90 Per Hour
  • Sector: I.T. & Communications
  • Job Type: Permanent