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Site Services Team Leader

Swindon, Wiltshire
£25,000 to £25,250
Job Type
21 Jul 2022
The Site Services Team Leader is responsible for the overall delivery of Soft Services to the Shopping Centre, the extent of which is as dictated by the site instructions and the centre cleaning specification. Services are provided via the utilisation of employees for Security and Cleaning Services, whilst monitoring additional services provided by specialist sub-contractors (CCTV, Fire, landscaping, waste management, window cleaning and pest control). The is responsible for the financial performance of the full scope of soft services against budget and the incurred costs by the procurement of consumables and contracted services.

The Site Services Team Leader plays a key role in the provision of variable services to several stakeholders including the tenants. A significant amount of additional services will be provided in support of events throughout the year and effective communications with all stakeholders and their clients is paramount.

This will be a permanent position and Salary would be £25,250
Hours: Monday-Friday (Apply online only)

Main Responsiblities:

Responsible for the overall delivery of Soft Services (cleaning, security) the extent of which is as dictated by the site Assignment Instructions and Cleaning Specification, with specific responsibilities including:
• To deliver exceptional standards of customer service to the client organisation and their customers, and to communicate FI Facilities Management & Client business requirements to our front-line employees.
• To supervise and lead both security and cleaning staff undertaking the site operational processes with the aim of achieving the effective delivery of both services.
• To be proactive in identifying opportunities for the personal and professional development of all staff and your own professional development and to participate in professional training.
• Supervise the delivery of services within the shopping Centre, monitor key elements of the service including the monitoring and reporting of service level agreements and key performance indicators internal and external.
• Monitor the condition of FIFM and site owned equipment required to deliver the services and constantly ensure that fully functional equipment and levels of materials and consumables are available to use by staff at all times.
• Providing a continuous improvement review and development of initiatives to improve services to achieve optimum performance and full customer engagement.
• Responsible for the day to day discipline of the staff employed on site from FIFM, reporting any failure of service or standards of work to the Operations Manager to act upon as required in line with company disciplinary process.
• Responsible for the full undertaking of the shift rotas and to ensure that the correct staffing levels are present on site as agreed within the annual budget, noting any hours not undertaken and maintaining a running log of these hours.
• Maintain relationship with law enforcement, regulatory agencies, and other issuers of statutory requirements
• The Site Services Team Leader is to pay attention to all timesheets ensuring that the consolidated payroll data is correct and is summited the Payroll department according to current processes and procedures.
• Interpret security laws, occupational safety legislation regulations, and contract requirements; develop and implement site security procedures, coordinate security operations and overseeing and providing direction for security related projects and physical security technologies including but not limited to; access systems, alarm systems, CCTV surveillance systems.
• Responsible for the performance management of all services for which the FIFM are responsible (either contracted or self-delivered) and to undertake formal audit inspections of all services in all areas of responsibility and provide performance data and information as required for input to the monthly operational performance reporting and KPI reports.
• Assist the Operations Manager to conduct periodic reviews and appraisals on all FIFM staff using the correct HR templates, submitting the completed reports to HR for inclusion with P Files.
• Performing health and safety monitoring and the completion of all risk assessments, workplace assessments, and operational and disaster recovery procedures.

The Conditions of Service provide for twenty-five days annual leave, plus eight days spread over Statutory, Bank and Public Holidays.

The main base for this post will be at The Brunel Shopping Centre, Swindon. However, the employee may be required to work at any other site.

FIFM operates a Staff Appraisal Scheme in which employees will be required to participate.

FIFM seeks to encourage and support all employees to develop their knowledge, skills and competences. Development is primarily conducted in order to better achieve strategic and operational objectives.

This job description is intended to give the post holder an appreciation of the role and the range of duties to be undertaken, it does not attempt to detail every activity and it may be changed from time to time to incorporate changing circumstances. Specific tasks and objectives will be agreed with the post holder at regular intervals. This means that you undertake activities outside of the job description to ensure that the overall service is maintained.

FIFM expects that all staff will contribute to the vision and ethos of the company and conduct themselves in a professional, courteous and customer focused manner at all times. All employees must at all times maintain professional standards in relationships, including non-discriminatory practices, and to maintain a high level of confidentiality and discretion.

All employees should have regard for their responsibilities under FIFM s Equalities, Human Resources and Health and Safety policies and procedures.

Members of staff are required to wear an identity badge and correct uniform including any issued PPE
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  • Job Reference: 663456913-2
  • Date Posted: 21 July 2022
  • Recruiter: New Recruits Professional Services Ltd
    New Recruits Professional Services Ltd
  • Location: Swindon, Wiltshire
  • Salary: £25,000 to £25,250
  • Sector: Retail & Consumer Products
  • Job Type: Permanent