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Sr. Trainer

Location
Remote, California
Job Type
Permanent
Posted
21 Jul 2022
About the Team

Founded in 2017, Bbot is a merchant-first technology company that builds order-and-pay software designed to improve the guest ordering experience and take the burden off hospitality operators like you.

On the brink of contactless technology, Bbot has been the leader in order and pay solutions and continues to use technology to improve the guest experience. Fast forward to 2022, now powered by the category leader in last-mile logistics, DoorDash (read more here !), we're excited to bring these solutions to many new markets soon!

The Sales Training Team under the Business Transformation and Acceleration organization enables the productivity of our sales and go-to-market organizations through exceptional Onboarding, ongoing training, and communications.  We partner with groups across the company including Sales, Product, Operations, and Analytics to build critical Training that enables the business to move faster and be more productive. This team empowers DoorDash and Bbot teams to achieve the best results for our platform and grow revenues across our business lines.

About the Role

Bbot, powered by DoorDash is looking for a Senior Trainer to support the Onboarding, GTM, and Skill development of the Sales Organization.This role will be heavily involved in onboarding both in a remote (e-learning) capacity as well as in-person Onboarding going into 2022. During time not spent in onboarding, this individual will partner with other members of the Team to support the sales organization in Skill-based Training and GTM/Product and System based updates. Perfect for a high energy individual who is looking to have a significant impact on a scaling Sales Organization. 

You will report to the Senior Manager of Sales Training within the DoorDash Training team, with a heavy focus on the Bbot platform.

You're excited about this opportunity because you will
  • Design, deliver, and constantly update and improve on new hire and refresher trainings using LMS tools
  • Be the face of DoorDash for New Hires
  • Proactively identify gaps in training within the supported org and institute targeted interventions to drive increased efficiency and quality
  • Bring order to chaos to deliver meaningful content to your internal customers
  • Cross-skill teams to better enable org leaders to flex teams to handle spikes in demand or special projects
  • Leverage your knowledge of processes across the org to suggest improvements to processes and help managers implement them
  • Use strong communication skills and relationship-building in live, recorded, and online training materials
  • Develop a deep expertise in how DoorDash's processes, systems, and resources work 
  • Work in lock-step with other training leads to divide and conquer work
 We're excited about you because
  • You are a highly motivated self-starter capable of working independently with remote management
  • You have a Service mindset - You love helping people
  • You have a high EQ and adept at building relationships
  • You learn quickly, have a bias for action, and don't let unknowns stand in the way of progress.
  • You excel in an environment where there is constant change
  • You see systems and process as a strategic differentiator
  • You have structured critical thinking and problem solving skills
  • You are highly analytical with strong attention to detail
  • You know how to balance speed and agility while driving towards a strategic long term roadmap.
  • You have an ownership mentality, and will do what is necessary to drive results
  • High bandwidth - you have no problem juggling multiple tasks at once
  • You are a sponge; you can absorb the deep knowledge of subject matter experts in diverse processes across Support Ops and instill them into concise and insightful training materials
  • Strategic thinker that's not interested in the status quo. You love thinking about new opportunities or process improvement potential

Qualifications

  • Bachelor degree required or relevant work experience
  • Minimum 3 - 7 years experience in Sales Training, Effectiveness, education or related domains
  • Minimum 3 years experience in Sales
  • Expert communication and interpersonal skills
  • Able to maintain a high-level of professional maturity
  • SCORM/Strong LMS software background preferred
Why You'll Love Working at DoorDash

We are leaders - Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.

We are operators - We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. 

We are learners - Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.

We are one team - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on protected categories, we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the Colorado Fair Pay Act, the base salary range in Colorado for this position is $80,325 - $108,675, plus opportunities for equity and commission. Compensation in other geographies may vary. 

If you need any accommodations, please inform your recruiting contact upon initial connection.

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Details

  • Job Reference: 663217432-2
  • Date Posted: 21 July 2022
  • Recruiter: DoorDash
  • Location: Remote, California
  • Salary: On Application
  • Sector: Education
  • Job Type: Permanent