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Supporter Relations Manager – Income & Operations

£40,457 to £46,359
Job Type
21 Jul 2022
Fixed Term - 30th June 2023 - 35 Hours

We have big goals over the next few years.

We re going to be fighting for mental health in a way we never have before.

Together we ll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Will you join us?

We are looking for a Manager with experience in donation processing to help us meet our goal of delivering an excellent supporter experience, every time. If you enjoy overseeing a large income processing team with ambitious goals, this is the role for you.

Reporting to the Head of Supporter Relations, you will be responsible for managing the success of the Income and Operations unit, comprised of seven full time members of staff. You will directly manage a Supporter Relations Senior Officer and a Supporter Relations Officer, both within Income & Operations.

Our unrivalled service will support our three-year fundraising objective; increasing the number of supporters donating to us by 33%.

You will need:

Demonstrable experience in developing and progressing operational plans to meet strategic objectives

Significant experience of successfully line managing staff including setting objectives, managing performance and staff development

Significant experience of delivering and improving a service, including managing and prioritising conflicting strategic priorities

Demonstrable experience of managing the entire charity donation handling operation, delivered across multiple sites, using both inhouse and agency fulfilment houses.

Experience setting, negotiating and monitoring performance to Service Level Agreements - both for internal teams and individuals as well as with external service providers

Closing date: 7th August 2022

Mind reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates - therefore we encourage an early application.

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria
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  • Job Reference: 663457229-2
  • Date Posted: 21 July 2022
  • Recruiter: Mind
  • Location: London
  • Salary: £40,457 to £46,359
  • Bonus/Benefits: Location Weighting)
  • Sector: Community & Sport
  • Job Type: Contract