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Team Leader - Homebased

Location
Brighton, Sussex
Remote Working
Remote Working
Salary
£24,000
Job Type
Permanent
Posted
21 Jul 2022
Job descriptionTeam leader - HomebasedFull time, permanent position.Monday - Friday, 37.5 hours per week.The Team Leader role is being introduced to provide a better claimant experience, to provide support to the service delivery manager and enhance performance at each AC by:
  • Day to Day management of the Assessment centre
  • Ensuring that claimants are kept informed always & have a positive experience.
  • Proactive session management is being followed to ensure the centre is productive and all HP s are fully utilised in line with their experience.
  • Monitoring of the arrivals board/MI to ensure that all empty slots that can be filled are filled.
  • Better decision making around retractions/cancelations
  • Onboarding and training of site coordinators within the region
  • Introducing governance around compliance, ensuring that site coordinators are complaint with current guidance
  • Implementation of any agreed changes to process and/or procedures and that they are being followed and understood by site coordinators
  • Acting as initial contact for any escalations at AC level, whether that be via a claimant or HP
Job Details
  • Monday to Friday- 37.5 hours
  • £24,000
  • Homebased
  • Monday - Friday
  • Optional overtime
Essential / Minimum CriteriaYou will be required to undergo and successfully gain a BPSS security clearance check in order to undertake this position. IT literate, competent MS Office, Word and Excel skills are essential. Fluent English language skills, able to communicate with stakeholders on a day to day basis via telephone, email and face to face in a clear, caring, courteous and professional mannerIf you feel the Team Leader position may be for you or you are interested in finding out further information, please contact Everpool Recruitment by email or call . Alternatively, you can apply to this advert and someone from the Everpool team will be in touch.
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Details

  • Job Reference: 663291355-2
  • Date Posted: 21 July 2022
  • Recruiter: Everpool
  • Location: Brighton, Sussex
  • Remote Working: Some remote working possible
  • Salary: £24,000
  • Sector: Healthcare & Medical
  • Job Type: Permanent