Team Manager - £25,000
We have a great opportunity as a team manager with a client who supports utility companies in debt recovery and is ideal for somebody with both team leader and debt recovery experience.
You will be responsible for a team of 6 - 8 people, helping them succeed in their role, coaching, leading on meetings, and more.
The working hours are between Monday to Friday at 37.5 hours a week and offers a hybrid set up with 2 days at home and 3 days in the office following successful training and capability.
2 days at home, 3 in the office
Loyalty Bonus of £1000 after 18 months of service
37.5 hours - Monday to Friday, no weekends
A supportive environment with development opportunities
20 days holiday increasing to 25 over time plus bank holidays
As a team manager, you will be responsible for providing your team with all the support and resources they need to be effective at their role, leading on one2one/team coaching sessions, providing feedback on performance and more.
It is therefore important to have a strong coaching/supportive ability and approach to your agents to allow them to be successful.
Team Manager s Qualities:
Previous experience in a team leader/team manager role is essential.
Strong people management skills.
Ability to manage and monitor performance on all platforms.
Excellent interpersonal skills and ability to communicate effectively with a wide range of people; both orally and written.
Ability to work and deliver in a fast-paced environment with firm deadlines and demanding targets.
Debt collection experience.
Self-motivated with a positive driven attitude.
Ability to react to, adapt and manage change in a positive manner.
Professional and approachableand flexible in approach to all work activity.
Good IT skills.
Team Manager s Responsibilities:
Co-ordinate and monitor work completion of all team members to ensure all work is carried out in conjunction with department and client requirements.
Lead the team from the front and contribute to ensure all client and internalSLAs/deadlines/targets are achieved.
Effectively motivate and coach team members tomaximise performance, ensuring that all staff work to their optimal capability, including holding regular meetings and one2one s.
Complete regular call audits on all team members and attend call calibration sessions with our compliance team and/or Client(s).
Perform quality checks on work output to ensure that work is of an acceptable standard and completed in line with company processes and policies. Always ensuring relevant feedback and follow up is completed in a timely manner.
Improve team performance through setting specific individual and team targets, highlighting any issues for discussion with the Senior Operations Manager.
Lead by example and have a continuous improvement approach to work processes.
Provide first line management to Team members, which will include holiday management, sickness management and being the initial escalation point for any issues and disciplinary matters.
Pro-actively look towards continual improvement or build a process when required.
Be a key contact for certain clients on a regular basis.
Take reasonable steps to ensure the safety and security of data and be aware of information security responsibilities to preserve data securelyand to comply with all legal, regulatory,and statutory requirements.
To ensure the fair treatment of customers is central to all behaviour and activity.